Customer Service Agent in Lisbon (French Speaker)
Your responsibilities and impact as Customer Service Agent will be:- Assisting customers with their requests by email, phone and live chat.
- Collecting and updating customer data.
- Providing product information to the customer (e. g. subscription, payment and technical requirements).
- Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.
Skills, qualifications and interests you need to succeed in this role:- EU Citizenship or valid residency card
- Native level of French and a good level of English.
- Knowledge of the value and impact that a good customer experience can create.
- Having a strong interest in new technologies.
- Being an attentive listener, comfortable and skilful at communicating with people.
- Having a drive for excellence and professionalism.
- Being a real team player and committed to your work.
- Excitement about intercultural communication and the expatriate lifestyle.
- Living in or willing to relocate to Lisbon for an international career and life experience.
- Having a valid Portuguese work permit (required).
What’s in it for you? - A
- term contract that is renewable every year. - Working Hours: Full time (40h/week) and rotative shifts
- Salary conditions (*) – 2 options: Including free accommodation (shared flat, all bills included): 1040€ gross/month Without accommodation: 1240€ gross/month
- Relocation Package for International Candidates:
- Reimbursement of your initial flight expenses after 9 months.
- Airport
- up. - Yearly
- way flight ticket back to your home country (within the EU). - Help in paperwork, opening bank account, etc. upon your arrival.
- Extra Perks:
- Private health insurance after 6 months of contract which is extra to the standard insurance
- Free Portuguese lessons, cooking classes, sports activities and social events organized by the company.
- Portuguese public holidays and 22 days of paid holidays.
- EU Citizenship or valid residency card
- Native level of French and a good level of English.
- Knowledge of the value and impact that a good customer experience can create.
- Having a strong interest in new technologies.
- Being an attentive listener, comfortable and skilful at communicating with people.
- Having a drive for excellence and professionalism.
- Being a real team player and committed to your work.
- Excitement about intercultural communication and the expatriate lifestyle.
- Living in or willing to relocate to Lisbon for an international career and life experience.
- Having a valid Portuguese work permit (required).
What’s in it for you? - A
- term contract that is renewable every year. - Working Hours: Full time (40h/week) and rotative shifts
- Salary conditions (*) – 2 options: Including free accommodation (shared flat, all bills included): 1040€ gross/month Without accommodation: 1240€ gross/month
- Relocation Package for International Candidates:
- Reimbursement of your initial flight expenses after 9 months.
- Airport
- up. - Yearly
- way flight ticket back to your home country (within the EU). - Help in paperwork, opening bank account, etc. upon your arrival.
- Extra Perks:
- Private health insurance after 6 months of contract which is extra to the standard insurance
- Free Portuguese lessons, cooking classes, sports activities and social events organized by the company.
- Portuguese public holidays and 22 days of paid holidays.
- term contract that is renewable every year.
- up.
- way flight ticket back to your home country (within the EU).
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