Workplace Systems Management Engineer | Luxury Retail Sector, Lisbon Lisboa

Workplace Systems Management Engineer | Luxury Retail Sector, Lisbon
Lisboa
Lisboa, Portugal

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Workplace Systems Management Engineer | Luxury Retail Sector, Lisbon

Client:

Capgemini

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

acb62f732287

Job Views:

25

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

Capgemini Portugal is currently looking for a Workplace Systems Management Engineer to join one of the world's most prestigious and innovative companies in the luxury industry.

Our Client is the owner of prestigious Maisons distinguished by their craftsmanship, creativity, and technological innovation. Their ambition is to nurture the unique heritage and values of its Maisons and businesses, while enabling them to grow and prosper in a responsible, sustainable manner over the long term.

To leverage Lisbon's tech spirit and infuse it into its
- new Tech Competence Centre, our Client is looking to reinforce its technical capabilities on
-
-
- art technology and respond to the growth of their business. Their Lisbon teams will be an extension of its central Group Platforms teams and will be fully integrated into the core technology workforce. They look forward to welcoming their TCC employees and onboarding them on an exciting adventure managing modern solutions and innovative technologies through global, scaled platforms to create business value with pace and agility.

Responsibilities

1. Contribute to the definition and maintenance of Standard Configurations and good practices on the usage of devices at Richemont.
2. Define, publish and maintain Hardware Catalogs for all types of devices in scope.
3. Be the single point of contact to vendors for Hardware Catalogues of devices.
4. Perform or coordinate tests to validate new hardware.
5. Perform various activities to ensure proper Hardware Asset Management of Workplace Devices.
6. Maintain the main communication channels with the community of technical teams supporting the hardware in our catalogues.
7. Measure adoption and compliance to Standards.
8. Facilitate the B2B integration of vendors' platforms with internal asset management systems.
9. Develop tools and middleware for B2B integration and for automation of asset management processes.
10. Manage vendor escalation of issues with catalogs.
11. Define personas and mapping of models to roles with the collaboration of all stakeholders.
12. Administer portals for catalog and procurement of Hardware.
13. Structure the data collection and generate or collect reports for analysis of expenditure and adoption of devices in the Group.
14. Facilitate the B2B integration of vendors' portals with internal asset management systems.

Academic Background

Bachelor's or Master's degree in information technology or computer science or equivalent experience.

Certifications

1. Security Knowledge or Certifications.
2. Automation/Scripting Certifications.

Skills & Experience

1. Background experience in Asset Management, Endpoint and Configuration Management, End User Computing, and Workplace technology (Audio Visuals, Printing, etc).
2. Excellent knowledge of the market of computing devices in the following domains: Computers and Tablets, Smartphones, Printers, Meeting Room equipment. Knowledge of Digital Signage solutions is also desirable.
3. Familiarity with offerings and technical specs of products of common brands such as Dell, HP, Apple, Logitech, Poly, Crestron, and Jabra.
4. Strong foundations in networking, cyber security, and cloud computing.
5. Scripting in Power
   Shell or Python. Any additional coding experience is welcome.
6. Data analysis and reporting experience.
7. Experience with Service Now for Service Management and Asset Management.
8. Knowledge of Power
   Apps and low code development platforms is a plus.
9. Fluent in English; speaking French is a plus.
10. Writing documentation for technical peers and for end users in simple and clear terms.
11. Requirements gathering.
12. Strong
    - orientation and drive to providing
    - quality services and products.
13. Autonomy in managing your own projects and leading a group of people to achieve a common result.
14. Familiarity with Agile ways of working.
15. Familiarity with common tools to organize work and share information, like Jira, Confluence, Teams, Sharepoint, and Service Now.
16. Any ITIL certification is welcome.

Interview Process

Our team will actively review all applications. If your application is selected, we will reach out to you for an informal introductory call. The next step will be meeting our Client's team for a technical interview with team members; selected candidates will move to a final interview with the Hiring Manager and HR team. Additional rounds may be engaged on a
-
- case basis.

For this role, you will be initially offered a contract for Capgemini Portugal. More details will be shared during the interview process.