Workforce Management Real Time Analyst Lisboa

Workforce Management Real Time Analyst
Lisboa
Lisboa, Lisboa, Portugal

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Workforce Management Real Time Analyst, Lisbon

Client: Conectys

Location: Lisbon, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 595693a9e0da

Job Views: 39

Posted: 23. 01. 2025

Expiry Date: 09. 03. 2025

Job Description:

Within your role, you will:

• Monitor and report Attendance;
• Be responsible for monitoring queue/lines level performance and variance to the forecast in
  - time;
• Be responsible for analyzing the trend running for the day to provide actions necessary to achieve/exceed the targets;
• Approve
  - time schedule changes by proactively changing scheduled breaks/Lunch if needed to achieve the targets;
• Report and manage outages and system issues;
• Provide recommendations for addressing and responding to the variance against the forecast;
• Manage
  - time skilling or assigning of workload to the front liners to maximize utilization.

What will make you successful for the role:

• A C1 level of English Language (both written & spoken);
• Ability to function in a team environment, providing the necessary support and assistance to various levels from management team;
• Strong analytical skills, understanding complex reporting and data transformations from multiple sources;
• Advanced proficiency with Microsoft Office applications, especially in Excel;
• Previous experience as a RTA in a BPO environment;
• Be available to work from the office 100% from the start;

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a
  - cultural environment;