Welcome Team Agent | Bagageiro Cascais

Welcome Team Agent | Bagageiro
Lisboa
Cascais, Lisboa, Portugal

Mission: Ensure the reception of guests according to the standards of quality and consistency of service. Welcome guests making them feel at home and special.

Job Description:

- Receive and greet the guest in a polite and warm manner;

- Direct guests to their rooms;

- Transporting luggage to and from the rooms and/or designated bell area;

- Provide information about the hotel as well as information regarding available services;

- Communicate parking procedures to guests/visitors;

- Support reception whenever necessary.

Requirements:

- Previous experience in customer service;

- Ability to work in a team;

- Strong communication skills;

- Strong sense of customer orientation;

- Good appearance;

- Driving license.

Education/Professional Experience:

- Academic degree/professional training in the Hospitality area (or similar);

- Previous experience as welcome team member (preferably).

Language skills:

- Good communication skills in Portuguese and English (mandatory).