Warranty Team Lead Technician. Viana do Castelo

Warranty Team Lead Technician.
Viana do Castelo
Viana do Castelo, Viana do Castelo District, Portugal

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Responsibilities:

• Responsibility and authority to ensure all customer needs are considered.
• Manage commercial guarantee of customer: provide support to main commercial activities of guarantees such as guarantee agreements, cost forecast, negotiation of technical factors and reports required by Finance.
• Technical management of customer guarantee: manage interfaces with customer including verification of received parts,
  - conformities analysis, failures analysis, and customer meetings developing and implementing corrective and/or preventive actions.
• Monitor and issue reports: monitor customer guarantees development, including communication of reports to all involved departments.

Required Skills and Experience:

• Engineering degree or similar.
• Fluent English level; other optional languages are a plus.