Warranty Specialist Focus Vehicle Master Data Lisboa

Warranty Specialist Focus Vehicle Master Data
Lisboa
Lisboa, Lisboa, Portugal

In partnership with one of our clients, a leading german automotive company, Randstad is recruiting for a Warranty Master Data Specialist position.

Company Description:

They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector. As part of a global group, they are commited to innovation, operational excellence, and shaping the future of mobility.

Their newly established Global Business Services (GBS) united is dedicated to optimizing and streamlining
-
- end business processes across finance, human resources, sales support, and procurement. With delivery centers spanning multiple locations worldwise, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.

GBS plays a strategic role in the company's
- term success, actively contributing to its growth and development.

By joining them, you will be a part of a
- thinking team that drives impactful change and supports a dynamic operational environment.

responsabilidades chave

In "Warranty Services", you will be responsible for handling highly sensitive data relating to individual customer warranty agreements and steering and implementation of automation projects for improving efficiencies and streamline processes, saving both time and resources for other critical tasks. Shape solutions and applications for our worldwide warranty and service support processes, thus making a significant contribution to the digitization of our processes. You also ensure a simple and efficient handling of our service processes towards our customers. Within this responsible role you will manage master data, user access and
- up
- sales/warranty-related business rules in systems according to inputs from various headquarter departments, thereby making a significant contribution to the smooth operation of the technical warranty services.

Act as interface to customer service/after-sales partners (e. g. body builders, work shops), maintaining input relating to warranty in SAP

Manage highly sensitive data relating to individual customer warranty agreements

Assess all inputs critically, safeguarding compliance and preventing fraud

Analyze date and develop recommended actions (e. g. suggesting additional data interface to be implemented; detecting error patterns in master data)

Act as contact person for sales organization and business partners

competências

What we are looking for:

Technical/business-oriented background

Ideally completed studies (university/university of applied sciences) with a technical or business orientation or a comparable qualification (e. g. technician / master craftsman with relevant experience)

Preferably experience in the field of
- sales, ideally in the area of warranty or in a comparable field of activity

Basic understanding of ERP systems (ideally SAP) and modern database systems, MS Office skills, especially in Excel

Basic product knowledge in the field of commercial vehicles

Fluent in oral and written English to present complex issues

Independent, structured and cooperative way of working, interest in intercultural collaboration

principais benefícios

Your Benefits:

Working in a dynamic environment with vibrant team spirit

Career opportunities within the company

Home office policy of 2 days / week

Additional days off on Dec 24th and 31st

Birthday off

Referral Bonus

Life Insurance

Health Insurance, extended to family members