Warranty Specialist - Focus Claim Handling Lisboa

Warranty Specialist - Focus Claim Handling
Lisboa
Lisboa, Lisboa, Portugal

In partnership with one of our clients, a leading German automotive company, Randstad is recruiting for a Warranty Specialist – Focus Claim Handling position.

Company Description:

They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector. As part of a global group, they are committed to innovation, operational excellence, and shaping the future of mobility.

Their newly established Global Business Services (GBS) united is dedicated to optimizing and streamlining
-
- end business processes across finance, human resources, sales support, and procurement. With delivery centers spanning multiple locations worldwide, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.

GBS plays a strategic role in the company's
- term success, actively contributing to its growth and development.

By joining them, you will be a part of a
- thinking team that drives impactful change and supports a dynamic operational environment.

responsabilidades chave

What you can look forward to:

In the department, we manage a highly automated process of receiving,

processing, and deciding warranty claims from
- sales partners, including workshops across

global locations. Our dedicated team focuses on checking
- priority and exceptional warranty

cases, continuously advancing and further automating processes to enhance efficiency and

customer satisfaction. Our team plays a pivotal role in ensuring the seamless and

customer-focused resolution of warranty claims, thereby contributing significantly to a positive

customer experience.

Key activities

Process warranty claims for commercial vehicles

Interact directly with
- sales partners including workshops from all over the world on resolution of specific warranty claims as well as resolution of recurring issues

Decide on claim resolutions and mitigations in accordance with technical and factual correctness, guidelines, laws and contractual conditions

Act as interface to our system experts, identifying needs for process improvement and further automation of the processes

Participate in projects related to process improvement and system enhancements

competências

What we are looking for:

Apprenticeship as a car mechanic / car mechatronic technician / master craftsman or completed studies with a focus on automotive engineering

Practical experience in the field of (commercial) vehicle engineering and funded knowledge of workshop and repair processes

Experienced SAP skills and in AS400 Applications as well as very good MS Office skills

Fluent in oral and written English to present complex issues, additional language, especially

German beneficial

Independent, structured and cooperative way of working

Excellent teamwork skills and enjoy working in a dynamic and collaborative environment

Minimum 3-5 years work experience

principais benefícios

Your Benefits:

Working in a dynamic environment with vibrant team spirit

Career opportunities within the company

Home office policy of 2 days / week

Additional days off on Dec 24th and 31st

Birthday off

Referral Bonus

Life Insurance

Health Insurance, extended to family members