Waiter 1 & 2 (m/f) | Tivoli Carvoeiro Algarve Resort - () Lagoa

What will be your mission?

As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience.

What will you do?

• Provide excellent customer service that promote satisfaction.
• Welcome and acknowledge all guests according to company standards.
• Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc. ).
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
• Be aware and offer the different products and services available at the hotel’s restaurant.
• Review daily specials and changes on the menu with the correspondent F&B team.
• Handle restaurant reservations.
• Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
• Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
• Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
• Deliver checks and collect bill payments from guests, using the
  -
  - sale system, handling money, processing credit and debit cards.
• Identify opportunities to increase the F&B Department income by Upselling.
• Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.
• Follow all relevant health department rules/regulations and all customer service guidelines.

What are we looking for?

• Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
• Vocational training on hospitality/F&B.
• Fluency in local language and knowledge of English is highly valuable.
• Working knowledge of various computer software programs (Microsoft Office, POS, etc).
• Customer service focus.
• Active listening and effective communication skills.
• Focus on detail.
• Sales oriented.
• Ability to work on your own and as part of a team.