VIP ACCOUNT MANAGER Lisboa

VIP ACCOUNT MANAGER
Lisboa
Lisboa, Lisboa, Portugal

VIP Account Manager (French/English) – Barcelona

About Us

Our client is a dynamic and
- growing international company, dedicated to delivering exceptional experiences to our customers. As they continue to expand, they’re looking for a Native French-speaking VIP Account Manager (English/French) to join their vibrant team in Barcelona.

Role Overview

As a VIP Account Manager, you will be at the heart of our
- value player relationships, ensuring they receive a premium, tailored experience. Your mission: enhance loyalty, boost engagement, and drive business growth. This role requires excellent communication skills, a
- first mindset, and a proactive approach. You will work closely with multiple departments to guarantee seamless service delivery and the ongoing success of our VIP program.

Key Responsibilities

✔ Build and maintain strong,
- term relationships with
- value players, serving as their primary point of contact.

✔ Engage VIP clients via email, phone, and chat to keep them informed of exclusive offers and promotions.

✔ Provide
- glove service, ensuring VIP players receive priority support and quick issue resolution.

✔ Develop retention strategies, offering tailored promotions and incentives to maximize player satisfaction.

✔ Collaborate with the marketing team to create and deliver personalized campaigns for VIP players.

✔ Analyze key performance metrics related to VIP satisfaction, retention, and revenue contribution.

✔ Liaise with finance & compliance teams to ensure smooth and compliant handling of VIP transactions.

✔ Monitor player behavior to anticipate needs, mitigate risks, and continuously improve the VIP experience.

Qualifications & Skills

2+ years of experience in account management, customer relations, or a similar role within the online gaming industry.

Proven experience managing
- value clients or VIP customers is highly desirable.

Exceptional communication & interpersonal skills, with the ability to build trust and rapport.

Strong organizational skills, capable of managing multiple clients and tasks simultaneously.

Analytical mindset – ability to interpret data and make strategic decisions.

High level of professionalism, discretion, and confidentiality.

What they Offer

Competitive salary +
- based bonuses

Opportunity to work in an international,
- growing, and innovative company

Career growth & development opportunities

A dynamic, collaborative, and vibrant work environment

Access to a modern coworking space in Barcelona with shared areas, pools, a gym, a restaurant, a bar, meeting rooms, and regular social events

Only CVs in English will be considered.