Vendedor/A 20H Eastpak Oporto Porto

Vendedor/A 20H Eastpak Oporto
Porto
Porto, Porto, Portugal

Principal Accountabilities
Under close supervision:Assists in maximizing store sales and achieving store sales goals

Monitors sales progress and results against key targets

Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement

Ensures excellence in customer service in the store

Monitors customer feedback and addresses customer concerns

Perform a variety of routine assignments

Knowledge and Skill Requirements
High school diploma or equivalent education; Associate's degree preferred

Minimum of one year of related experience preferred

Knowledge & Application
Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field

May include multistep processes which requires a fairly detailed knowledge of the specialized area

Requires extensive
-
- job or previous training and experience

May require formal occupational training or certification

Operative/Technician roles will typically operate more complex machinery/ processes

Problem Solving
Problems are known, defined, and readily apparent

Issues may occasionally require some fact finding to solve

Non-routine issues typically escalated to more senior team member or supervisor

Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations

Refers to procedures, technical aids,
- workers, and supervisors

Interaction
Interacts with a range of individuals both within and outside immediate team to convey basic information

Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email)

Interaction is of a
-
- day nature, requiring a professional manner, customer service skills, common courtesy, and tact

Impact
Supports the achievement of goals through personal effort in own work area

Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles

Required to achieve daily and weekly tasks under general supervision with work regularly checked

Accountability
Accountable for delivery of own work activities to agreed timescales and quality

Performance measured against predefined service level requirements or equivalent metric

Aware of costs and/or service level requirements and expectations

R-20241030-0002