Turkish Speaking Order Support Specialists Lisboa

Turkish Speaking Order Support Specialists
Lisboa
Lisboa, Portugal

Turkish Speaking Order Support Specialists – Office based or Remote within 60 minutes of Lisbon

Remote anywhere in Portugal

€1115 per month gross with free accommodation ie own room in shared apartment OR €1410 per month gross with no accommodation.

Our client is recruiting Turkish Speaking Order Support Specialists, candidates can be located within 60 minutes of Lisbon.

Backoffice Responsibilities:

The core of the role involves handling customer inquiries, including:

• Responding to inbound calls from customers who have replied to a callback request sent by our team
• Conducting outbound calls (when necessary) to clarify information with customers

Job Responsibilities:

Handle escalations from
- facing colleagues and resolve complex issues related to online orders

Ensure swift and fast resolution of problems occurring during the lifetime of a web purchase

Liaise with partners to resolve issues and achieve customer satisfaction

Perform investigations to make decisions that impact customer and partner relationships

Communicate with customers via phone and email to provide updates on issue resolution

Requirements:

Strong attention to detail and accuracy in performing tasks.

Ability to work under strict regulations and protocols

Ability to investigate and resolve complex issues

Strong communication and customer service skills

Ability to work independently and make decisions that impact customer and partner relationships

Overall, this role requires a high level of attention to detail, strong communication skills, and the ability to work independently to resolve complex issues.