Travel Booking Specialist (French Speaker), Lisbon Lisboa

Travel Booking Specialist (French Speaker), Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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Travel Booking Specialist (French Speaker), Lisbon

Client:

Blu Selection

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

918b1a90d242

Job Views:

30

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

Do you want to be part of a multicultural team in a company that works alongside
- known brands?

Do you want to relocate to the beautiful capital of Portugal – Lisbon?

Then this could be the perfect opportunity for you to have the experience of a lifetime!

Tasks

Your responsibilities and impact as Travel Booking Specialist will be:

In this position, you will be representing an innovative online travel agency that is creating numerous combinations of flights on both regular and
- cost airlines. They also offer nearly 400, 000 hotels and other accommodations all over the world.

You'll be responsible for ensuring excellent customer service to the French market, creating exceptional value, and solving any issues to deliver a consistent quality of service.

The main responsibilities involve:

• Managing effectively all incoming queries in a customer service environment
• Handling both inbound and outbound calls and emails
• Gathering information from customers and ensuring resolutions of queries
• Assisting the clients with upgrades, rescheduling, bookings, doubts, claims. . .
• Communicating with the clients to understand their needs regarding financial consideration, travel dates, destination, and travel packages.
• Booking management (altering, canceling, or creating new reservations)
• Managing the reservations
  - office (ticket issuing, modification, and cancellation of reservations)

Have a unique opportunity to start working in the aviation world where you can directly contribute to the company’s
- paced growth and internally progress in different job positions.

Requirements

Skills, qualifications, and interests you need to succeed in this role:

• You have the following language skills: native level of French + B2 level in English
• You preferably have a previous 6 months of experience in Customer Service or Technical Support in a Call Center
• You have an interest in and willingness to learn
• You have very good communication skills – both written and oral
• You have the ability to operate in
  - pressure situations
• You are a team player, enthusiastic, and a
  - starter
• You have analytic and
  - solving skills
• You are Customer and Quality-oriented
• Valid Portuguese work permit or EU citizenship required

What's in it for you?

• 6 months
  - term contract
• Working hours: Monday to Saturday, rotating shifts 8 am to 8 pm
• A package in line with the market: 890€ gross / month x 14 months + up to 100€ / month performance bonus + up to 70€ / month complexity bonus + meal vouchers of 7. 23€ / workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)
• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 6 months of accommodation in a shared flat provided by the company (rental fee to pay)
• Opportunity to be part of a challenging and
  - paced environment
• Possibility to collaborate with some of the biggest brands in the industry
• A multicultural and international environment
• Fully paid training, professional development, and career evolution

The Company.

Started up by 2 French entrepreneurs in the 2000s, the company has become an international Customer Experience Specialist, with a global presence and counting more than 50, 000 employees.

In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

Blu Selection is an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam dedicated to connecting international candidates and companies.