Transition Coordinator Lisboa

Transition Coordinator
Lisboa
Lisboa, Lisboa, Portugal

Transition Coordinator

We are HCLTech, one of the
- growing large tech companies in the world and home to 220, 000 people across 60 countries. We supercharge progress through
- leading capabilities centered around Digital, Engineering, Cloud, and AI. Our diverse, creative, and passionate people are the driving force behind our work, consistently raising the bar for excellence. We strive to help our employees find their spark and become the best version of themselves.

Project Transition Coordination:

• The Transition Coordinator has working knowledge of project management methodology, tools, and templates and is able to effectively create, record, and communicate project status, risks and mitigations, concerns, and escalations to teams, vendors, customers, and management as directed by the PMO
• Through structured governance, the Transition Coordinator is involved with initiating, planning, executing, monitoring and controlling, and closing projects
• The Transition Coordinator will provide support to the business. While this will primarily be associated with Transition and Transformation activities there will be times when the business will require support for special projects, and more general tasks, activities etc. maintaining project cost within budget, on target delivery, and internal and external client satisfaction
• The Transition Coordinator is required to assist with project and transition schedule development, tracking, and reporting to applicable team members, customers, and management. The Transition Coordinator is also required to set up, attend, record, distribute, and post notes and actions for project meetings as well as continual update and follow up, distribute and provide project status via the project’s action items logs, risks logs, PCR logs, and lessons learned templates. The Transition Coordinator assists and provide the PMO/TPM with routine and/or
  - hoc project status, updates, and presentations on a regular or as needed basis
• The Transition Coordinator adheres to the established project management methodology and standards while carrying out responsibilities
• The Transition Coordinator is responsible and accountable for the planning, monitoring, delivery coordination and management, communication, and reporting regarding equipment orders at one or more client sites

Scope

• The Transition Coordinator is a client facing individual contributor who works both independently and as part of the transition team, interfaces frequently with service delivery teams, client focal points, as well as with other value chain partners in the service delivery area
• The Transition Coordinator may work on one or multiple projects
• The Transition Coordinator’s decisions will influence success of projects and team objectives compliance
• The Transition Coordinator is responsible for a broad range of administrative and project management activities, in a variety of contexts
• The work undertaken by this role holder is completed in line with the Statement of Work relevant for the customer

Responsibilities

• Act as central coordinator for activities related to elements of the project
• Work closely with internal teams and with customer to ensure project timelines and objectives
• Identify installation risks, escalate and implement risk mitigation strategies.
• Recognize, document, and implement process/project improvements
• Create installation scheduling requests, maintain rollout schedules, and ensure that customer installation/deployment activity is scheduled and completed.
• Coordinate with other teams as needed for delivery of equipment or services.
• Escalate issues with maintaining the rollout schedules as needed
• Participate in meetings with key team members to review project feedback

Qualifications & Experience

Minimum Requirements

• Bachelor’s Degree or education in any discipline
• Microsoft Office/PC literacy and keyboard proficiency
• Excellent written and verbal communication skills
• BPO experience is preferred but not necessary

Soft Skill Requirements

• Able to manage time effectively and can work independently
• Adaptable to changes with a sense of urgency and works well with a team
• Able to communicate ideas concisely and work with key team members
• An innovative learner that can manage conflict and is adaptable to changes
• Detailed, focused, and
  - organized; able to handle multiple projects at hand
• Can analyze and report data and figures, initiates process Improvement as needed
• Willing to work
  - standard business hours if required by projects

Required Language Thresholds

• English (Minimum C1 or Native-Level Fluency)

Additional Language (nice to have)

• French (C1 or above with Business Proficiency)
• German (C1 or above with Business Proficiency)
• Italian (C1 or above with Business Proficiency)

Why Us

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday
• Hybrid Work Model
• Meal allowance on card/voucher

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

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