Tour Guide German Speaking (M/F) Funchal

Tour Guide German Speaking (M/F)
Madeira
Funchal, Madeira, Portugal

Company Description

Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as the Mediterranean, Baltic, and North Seas. With a focus on delivering a
-
- money experience to its guests, Mystic Ocean is committed to establishing a corporate culture focused on creating enriching career paths that create new opportunities for growth for our crew members.

Job Description

General Responsibilities

1. Recommend and sell tour activities to guests, making the most of their
   - side experience and offering suggestions regarding all our ports of call.
2. Escort and participate on tours in every port, ensuring the quality of the tour, tour guides, and programs are followed as described, and that guests have a good tour experience while maintaining Mystic Cruise’s standards.
3. Assist the Shore Excursion Manager & Assistant Shore Excursion Manager as directed in the
   -
   - day operation of the Shore Excursions Department.
4. Answer any guest questions regarding tours, ports, or individual private requests in a courteous and professional manner. Follow up with individual guests to ensure they are content with the information received and have no further queries.
5. Assist at lectures in greeting guests into the lounge and handing out booking forms.
6. Assist during dispatch as directed, ensuring guests are kept informed of what is needed for the day.
7. Take ownership of any issues during a tour and ensure they are resolved accordingly.
8. When a tour includes a meal or snack, only sit to eat once the guests are all taken care of and make sure to walk around to ask that all is well.
9. Assist in the preparation of materials for guests with information regarding tours (such as changes, cancellations, etc. ) in the form of a letter or a flyer.
10. Assist in the preparation of any material sent to guests such as Tour Order Forms and turnaround materials.
11. Help to
    - check printed material as instructed.
12. Attend functions/social events on board as instructed to increase guest interaction and help with onboard ratings.
13. Assist in the preparation of the disembarkation groups as instructed.
14. Other responsibilities, as assigned, but not limited to the above.

Operational Responsibilities

1. Assist the Assistant Manager with escorting assignments and training as needed.
2. Ensure the Shorex Excursion Desk is always manned as per schedule.
3. Attend safety trainings as instructed.
4. Report any maintenance issues in work areas.
5. Adhere to all Company Policies and Procedures, Manuals, and Directives.
6. Assist in MXP inputting and organization as instructed.
7. Familiarize yourself with all aspects of the tours operated in each cruise.
8. Assist with the daily dispatching of tours and coaches.
9. Assist as required in the preparation of items such as escort packs and needed dispatch material.
10. Assist in the elaboration of Port Description sheets for each port of call.

Financial Responsibilities

1. Be
   - conscious with the use of office supplies and other consumables in the Tour Department.
2. Ensure that Company property is maintained properly and treated with respect at all times.
3. Be responsible when issuing tickets and bookings for guests into MXP.
4. Never cancel any tour ticket without permission from your managers.

Team Communication and Meetings

1. Maintain proper communication with the Shorex Team, other department heads, and management to ensure a smooth operation.
2. Always bring up any potential issues during team meetings.

Safety Responsibilities

1. Practice Safe Lifting Techniques at all times.
2. Follow instructions noted on the Safety Card.
3. Participate in Guest/Crew Lifeboat Drills as per instructions.
4. Other safety responsibilities, as assigned, but not limited to the above.

Qualifications

Education/Position Requirements

1. College Degree/Diploma beneficial.
2. Hotel or Tourism School beneficial.
3. Good geographical knowledge of the world and ports of call that Mystic Cruises visits.
4. Minimum of one (1) year experience shoreside or on ships in a similar function.
5. Must be fluent in written and spoken English and German.
6. Excellent interpersonal and public communication skills.
7. Very good administrative skills (proficient in Microsoft 365, Outlook, Word, Excel, and Power
   Point).
8. Very good organizational skills along with the ability to
   - task.
9. Must possess the ability to interact with all levels of people.
10. Must be able to remain calm under pressure.
11. Must be
    - minded with an outgoing, charming, and friendly personality.