Ticketing Operations Delivery Senior Specialist F4L Lisbon Lisboa

Ticketing Operations Delivery Senior Specialist F4L Lisbon
Lisboa
Lisboa, Portugal

About FAN4LIFE
FAN4LIFE is delivering full ticketing services powered by the ticketing solution SECUTIX,

We are looking for a qualified professional to join our FAN4LIFE team, whose mission is to plan and deliver onsite operations (access control, box offices) for
- visibility
- class events,

You will work with very
- brand clients and renowned venues in sports and live entertainment and experience the ultimate thrill of seeing millions of spectators benefit from the results of your work,

You will join a dynamic and
- paced environment and work with
- divisional internal teams across multiple geographies (CH, UK, FR…)

The position is based in Lisbon (PT)

Key Responsibilities

• Coordinate all aspects of ticketing operations that take place in the venues (including with Client and Venue).
• Prepare onsite logistics for ticket sales and/or distribution at events, ensuring smooth operations and customer satisfaction.
• Plan, manage, and coordinate with Client the temporary recruitment of staff to deliver onsite operations.
• Plan and allocate various daily tasks to the onsite operations team (including volunteers).
• Train all onsite staff to deliver onsite operations for ticket sales and/or access control operations.
• Liaise with venue staff, event organizers, and other stakeholders to address technical issues, emergencies, or special requests.
• During events, provide onsite technical support, ensuring the smooth operation of ticketing and access control systems.
• Document and report incidents, resolutions, and equipment malfunctions for postevent analysis and improvement.
• Collaborate with internal teams and external vendors to implement system enhancements and ensure customer satisfaction.

Qualifications

• Masters’ degree in IT, security management, business, or a related field preferred.
• Minimum 3 years of experience in ticketing, in major sports events or large international events, in a relevant role.
• Success operations oriented.
• Strong
  - solving,
  - making, and customer service skills.
• Ability to work under pressure and adapt to changing circumstances in a
  - paced environment.
• Strong communication, teamwork, and leadership skills.
• Proficiency in English (spoken & written), French is a plus