Technician Production Support Lisboa

Technician Production Support
Lisboa
Lisboa, Lisboa, Portugal

About the job

The Technician Production Support mission is to provide technical and functional support to users of the bank's several applications. This position consists of support to user's requests; incident, problem, and change management; coordination with other levels of support (ADM, Production, others). Additionally, it will be required to provide feedback to users and communicate on issue resolution.

Your Main Activities Are

1. Provide support to users of the systems in a timely and efficient manner.
2. Build and maintain a knowledge base regarding support issues and their resolution.
3. Build a working knowledge of the systems and business area in order to provide a high level of support.
4. Process requests for specific actions (processing, extraction, specific work, etc. ).
5. Create control points as part of procedures and operating methods to ensure that work goes smoothly and draft ad hoc reporting.
6. Prepare environments for releases and ensure that the implementation and
   - production tests are carried out.

Profile and Skills to Success

1. Bachelor's Degree in Information Technology / Computer Science or related.
2. At least 3 years of experience in Information Technology or similar.
3. Advanced level of English, both written and oral.
4. Ability to collaborate / teamwork.
5. Client focused.
6. Resilience.