Technician Production Support ENG & FR - Lisboa

Technician Production Support ENG & FR
Lisboa
Lisboa, Lisboa, Portugal

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2. 5 billion euros in 2023.

Job description

Act as Production Support by performing:

- Prod & QA releases

- User Administration and Configuration

- Daily checks

- Coordination with Infrastructure teams

- Production Requests (such as DB extract, system upgrade. . . )

- Reporting

- Disaster Recovery Plan setup and testing

Team also interacts with all Support teams of the Group.

Main Tasks:

Support and monitor
Build and enhance monitoring to prevent and quickly resolve issues.
Deploy production changes with precision ensuring minimal disruption to services and maintaining the integrity of the platform.
Work closely with traders, developers, and other stakeholders to implement continuous process improvements.
Manage incident including detailed analysis and reporting to maintain high service levels.

Technical Skills:

Application support experience
Administrative knowledge of Windows (W. 10 workstations – W. 2012/2016/2019 Servers)
Administrative knowledge of Linux / Unix system: REDHAT/DEBIAN
Java Tomcat Application Server – admin/deployment
Microsoft IIS Application Server
Microsoft IIS Proxy Server
Windows Scripting: batch / powershell / perl
Unix scripting: ksh
Schedulers: Autosys / Control M / SQL Server Agent / Crontab
SQL Server knowledge (Refresh database / Configuration / Permissions / Optimizations)
Oracle Server (Refresh database / Configuration / Permissions / Optimizations)
Being able to build query (SQL Server database)
Good knowledge of security concept
Good knowledge of IT Design (for software / for infrastructure)
Infrastructure skill (Physical infrastructure / Virtual infrastructure: VMWARE – ESX – Virtualization / Firewall / Load balancers)
Knowledge of the packaging process (not expert)
Some programming skills (VBA) to develop some tools to help the day to day
Knowledge of the CIB domain + basic financial product understanding