Technical Writer Lisboa

Technical Writer
Lisboa
Lisboa, Lisboa, Portugal

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with
-
- use, powerful tools that make everyday work faster and easier. Today, our
- based software is trusted by over 100, 000 companies and used in 179 countries. We have grown from a
- person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and
- enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re on the lookout for a technical writer to help us build and maintain Pipedrive’s knowledge base in our Lisbon office. This is a critical role that spans multiple areas across the organization. You’ll get the chance to work with our awesome product growth team, reporting directly to the head of experience optimization and working closely with the product team and business leaders. If you enjoy unraveling technical details and transforming them into easily digestible,
- friendly articles that empower others, we’d love to meet you!

• Create and maintain product documentation for customers within the knowledge base and contextual help panel through a content management system
• Collaborate with other teams within Pipedrive to ensure new product updates are covered
• Respond to and manage internal requests
• Collaborate with the localization team to ensure new and updated articles are translated into support core languages (EN, PT, ES, FR, DE)
• Smoothly navigate the planning, writing, and editing process to ensure
  - time delivery
• Ensure knowledge base information is clear, fast to access, and meaningful, with the objective of increasing page views per ticket
• Regularly review content and report trends or areas needing improvement
• Manage and respond to feedback left on content
• Contribute to discovering and testing the best ways to present information to our target audience

• Proven working experience with content writing and management
• Ability to deliver
  - quality documentation with strong attention to detail
• Strong writing, editing, and English language skills (proficiency or
  - level English is a plus)
• Passion for creating great content
• Ability to break down complex concepts into engaging and easily digestible content
• Good understanding of how language choice affects the intended audience
• Strong time management and prioritization skills
• Excellent communication skills, both verbal and written
• Results-driven mindset

• A
  - driven work environment where people come first
• A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• A
  - class working environment full of the usual nice perks and some more
• Freedom to execute your ideas with a passionate and motivated team supporting you
• Flexible working hours as long as you’re there for your team members
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary including all the benefits you’d expect from a great employer (health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc. )

Pipedrive is an
- opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.

#LI-Hybrid

#LI-MM1

If this is something for you, send us your resume (in English) or a link to your Linked
In profile and please add why we should pay extra attention to your application.