Technical Support Specialist - Work remote worldwide, no experience needed. Lisboa

Technical Support Specialist - Work remote worldwide, no experience needed.
Lisboa
Lisboa, Portugal

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Technical Support Specialist - Work remote worldwide, no experience needed.

Client: The House Of Mercier

Location: Lisboa, Portugal

Job Category: Other

Salary: $0-0/monthly

EU work permit required: Yes

Job Views: 12

Posted: 23. 01. 2025

Expiry Date: 09. 03. 2025

Job Description:

The House of Mercier is thrilled to invite applications for the role of Technical Support Specialist. This is a fantastic opportunity to work remotely from anywhere in the world! We are looking for enthusiastic individuals willing to kickstart their careers in the tech industry. No prior experience is required, as we provide extensive training to help you develop the necessary skills to succeed.

As a Technical Support Specialist, you will be responsible for assisting our clients with various technical issues, ensuring they receive
- notch support and guidance. Your role will involve
- solving and communicating effectively with clients to ensure their needs are met.

Key Responsibilities:

1. Provide timely and professional support to customers via email, chat, and phone.
2. Diagnose and resolve customer issues related to software and hardware.
3. Guide customers through
   -
   - step solutions to their queries.
4. Document support interactions thoroughly for future reference.
5. Stay informed about our products and services to better assist clients.
6. Collaborate with team members to enhance the quality of support provided.
7. Contribute to a positive customer experience by providing excellent service.
8. Strong communication skills with a
   - first mentality.
9. Basic technical knowledge of computer systems and internet technologies.
10. A genuine desire to help people and resolve issues.
11. Ability to work independently and manage time effectively.
12. Good
    - solving skills and attention to detail.
13. Must have access to a computer and a reliable internet connection.
14. Willingness to learn and adapt to new tools and technologies.

Benefits:

• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)