Technical Support Representative (French) Lisboa

Technical Support Representative (French)
Lisboa
Lisboa, Lisboa, Portugal

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Job Description:

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for Fin
Tech platform, to join their their team in Portugal.

Position: Technical Support Representative

Location: remote, Portugal

Work model: remote (after initial 2 week office training in Porto)

Employment type: Full-time

Remuneration: base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

Provide technical support in French (for customers) and English (for developers) via chat and voice channels

Troubleshoot and resolve
- related issues using My
SQL

Collaborate with team members and escalate complex issues to the development team when necessary

Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction

Act as a bridge between customers and developers, communicating technical details clearly and effectively.

REQUIREMENTS:

Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)

Strong understanding of My
SQL

Knowledge / familiarity with Postman will be considered as an advantage

Available to work in shift rotation - Monday to Friday, 07:00 AM to 07:00 PM

High school degree or equivalent (or higher)

No prior work experience required, but a solid knowledge of My
SQL is essential

Knack for technology and providing outstanding customer support

Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).

OFFER:

Competitive remineration package

Guidance and tools to reach your full potential

Ability to work remotely, from comfort of your home

Monthly performace bonus

Work from Home monthly allowance

Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere

And many others!