Technical Support for Smart Home Devices (German Speaker) Lisboa

Technical Support for Smart Home Devices (German Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Are you interested in representing the worlds biggest Search-Engine? Do you want to be part of a multicultural team in a company which works alongside
- known brands? Do you want to work for an American multinational technology company which focuses mainly on Internet-related products and services? Do you want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime!Skills, qualifications and interests you need to succeed in this role:The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job. Are you customer service oriented, have good communication skills,
- active and team player? Then they might have an opportunity for you to join them!You are a native German speaker (this is a must!) + a good level of English
You are looking for a job opportunity abroad
You are motivated and committed to your work
You have no troubles with writing in German
You are a team player and willing to work with many other nationalities
Sales/ Commercial background is a plus
Previous experience in Customer Service or credit recovery experience is a plus
Your responsibilities and impact as a Technical Suppor Agent will be:Provide support on customers by responding to inbound requests + document relevant case information
Assist users with Pre-Sales, General Inquiries and technical support issues via phone/email/social media channels
Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels
Ensure excellent customer satisfaction through responding in an appropriately and friendly manner
You will work in a multicultural team environment alongside a diverse team
What’s in it for you? CDI - 3 months of trial period
Working hours: Monday to Sunday, rotating shifts 8 am to 5 pm
A package in line with the market: 1100€ gross/month (paid 14x) + 100€ / month performance bonus + up to 100€ / month performance bonus + meal vouchers of 7. 23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)Opportunity to be part of a challenging and fast paced environment
Possibility to collaborate with some of the biggest brands in the industry A multicultural and international environment
Fully paid training, professional development and career evolution
Your Future Company:2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and
- oriented services are acknowledged by the most progressive brands and leading companies they are now working with.