Technical Support Engineer (Level 2) Porto

Technical Support Engineer (Level 2)
Porto
Porto, Porto District, Portugal

Company Description

Devexperts works with respected financial institutions, delivering products and
- made solutions for retail and brokerage houses, exchanges, and
- side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.

Job Description

We are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.

We Expect The Technical Support Specialist To

• Work in 5-day schedule
• Monitor financial systems using proprietary monitoring systems
• Register and resolve service requests, incidents, and problems
• Assist Dev
  Ops engineers, developers, and QA engineers
• Communicate with client and partner company representatives
• Exchange knowledge with colleagues

Qualifications

Must-have skills:

• Basic UNIX/Linux training
• Experience in Unix/Linux command line
• Basic knowledge of shell script languages, AWK, Perl, etc.
• Strong analysis, investigation, and troubleshooting skills
• Good command of written and spoken English languages

Nice-to-have Skills

• Work experience in Linux environment
• Experience in customer service
• Understanding of ITIL/Dev
  Ops processes and routines
• Experience with SQL-like command language
• Experience with trading/exchange/risk management software usage
• Experience with Atlassian software (JIRA, Confluence, etc. )
• Bachelor’s degree in Computer Science or a related field

Additional Information

Work Regime Flexibility Benefits:

• Possibility of hybrid work mode
• Flexible working hours

Health And Recreation Benefits:

• Fully paid additional wellness days (3 unwell days per year)
• Medical insurance for the employees and children
• Reimbursement of fitness / Urban Sports Club Membership
• Meal allowance (Coverflex Card)
• Flexpay system (Coverflex)

Facility Benefits:

• Modern office with new equipment
• Play
  Station, table football, and musical instruments in the office
• Parking spaces
• Free drinks and snacks

Community Benefits:

• Teambuilding activities
• Corporate parties
• Football Club
• Music Club
• Speakers' Club
• Free admission to corporate external events
• Possibility of joining conferences and professional fairs
• Personal branding development support

Professional Training Benefits:

• English language courses
• Local language courses for foreign employees
• Unlimited access to
  - learning platforms
• Certification opportunities
• Mentorship Program

Social Benefits:

• Parental bonus
• Pension plan (Coverflex)
• Referral bonus
• Blood donation paid leave