Technical Customer Support Representative (Czech)
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Czech speaking Technical Customer Support Representative for their Lisbon office.
Position: Technical Customer Support Representative
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Assist enterprise customers, partners and engineers, using various channels
- Respond to customers queries in timely and efficient manner
- Identify the customer issue(s) potential level of support by gathering relevant information
- Conduct thorough research to investigate problems, with the option to collaborate with other teams
- Escalate the issues to management when appropriate, acting as a customer advocate, and keeping customers informed
- Collaborate with management and engineering teams to address service issues, produce bug fixes, and develop test cases as needed
- Ensure that each support request you handle adheres to client’s Service Level Agreement (SLA), while achieving the highest customer satisfaction by managing expectations and delivering on ccommitments
- Document your technical work and research in a comprehensive manner
- Proactively address customer satisfaction concerns before they escalate into problems.
REQUIREMENTS:
- Native/fluent in Czech, both verbal and written. Fluent in English (at least B2 level)
- Strong knowledge of Office 365 in an Enterprise environment – particularly, Exchange Online
- Foundations knowledge on Networking, Protocols, Authentication (Basic, Kerberos, NTLM) and Power
Shell - Experience working with Office 365 Directory Synchronization tool (Dir
Sync), Microsoft Azure Active Directory Connect tool (AD Connect) - Experience working with DNS - Types or records, record creation, DNS management, DNS troubleshooting
- Experience reading network captures/analysis
- Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services
- Resourceful personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time
- Working schedule: Monday to Friday, rotational shifts in timeframe 08 AM - 05 PM (40 hours a week).
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Private health insurance after contract signature
- Relocation support with possibility of using subsidized company accommodation
- Discretionary bonus based on KPIs
- A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
Seja o primeiro a candidar-se à vaga de emprego oferecida!
-
Porque procurar um emprego no Vagas.pt?
Todos os dias oferecemos novas vagas de emprego. Pode escolher entre uma vasta gama de empregos: O nosso objectivo é oferecer a escolha mais vasta possível Receba novas ofertas por e-mail Ser o primeiro a responder a novas ofertas de emprego Todas as ofertas de emprego num só lugar (de empregadores, agências e outros portais de emprego) Todos os serviços para quem procura emprego são gratuitos Vamos ajudá-lo a encontrar um novo emprego