Technical Consulting Engineer - SP Networking Oeiras

Technical Consulting Engineer - SP Networking
Oeiras
Oeiras, Distrito de Lisboa, Portugal

Technical Consulting Engineer - SP Networking

Location: Oeiras, Portugal

Alternate Location: Krakow, Poland

Area of Interest: Customer Experience

Job Type: Professional

Service Provider Job Id: 1435907

Our Customer Experience team is a
- class group of technical experts focused on helping customers deploy and operate their networks effectively, delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Meet the Team:

The Service Provider team is an amazing group of engineers providing quality technical support services for Cisco hardware and software products worldwide via phone, email, web, and remote access for Service Provider infrastructures. Collaboration within the team and with other teams across Cisco is a key value. Active development within the role and other technology areas is also part of our culture.

Your Impact:

As a Technical Consulting Engineer, you will:

• Work on complex and
  - depth problems requiring strong analytical,
  - solving, engineering, and communication skills.
• Drive successful resolution of technical issues reported by customers and think of innovative ways to prevent future issues.
• Act as a trusted advisor for our customers.
• Conduct
  - depth research on technical topics, reproduce customer's environments and issues using TAC lab equipment, and engage in technical discussions with product development and engineering teams.
• Detect potential design issues in customer networks to provide best practices and suggestions for efficient solutions.

Minimum Qualifications:

• Experience in Service Provider network environments with excellent use of IOS-XR: configuration, deployment, and troubleshooting capabilities.
• Knowledge of protocols/features such as Routing protocols (ISIS, OSPF, BGP), Multicast, and MPLS technologies: MPLS L3VPN, MPLS L2VPN, EVPN technologies, and Segment Routing.
• Familiarity with service provider platforms like ASR9k, NCS5k, NCS500, 8000.
• Strong
  - solving skills.
• Proficient English communication skills.

Preferred Qualifications:

• Experience with broadband (Edge and Aggregation, Cable, Broadband Network Gateway, timing protocols).
• Experience with Network Synchronization (Sync
  E and PTP)
• Telemetry, GNMI (part of automation), and Sonic knowledge
• Basic understanding of Linux/UNIX and familiarity with virtualization.
• Proficiency in scripting skills (Python).
• Knowledge of Automation/Dev
  Ops practices.
• Passion for learning and working in a multicultural environment.
• Ability to perform and achieve goals with limited supervision.
• Proven crisis management skills.

#We
Are
Cisco

#We
Are
Cisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage.

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best.