Technical Consulting Engineer - Duo Security., Oeiras Oeiras

Technical Consulting Engineer - Duo Security., Oeiras
Oeiras
Oeiras, Distrito de Lisboa, Portugal

Technical Consulting Engineer - Duo Security

Client: Cisco

Location: Oeiras, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 27df28017f22

Job Views: 27

Posted: 23. 01. 2025

Expiry Date: 09. 03. 2025

Job Description:

Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and
- factor authentication delivered through the cloud. Duo’s mission is to make security simple for everyone. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

Our team is our secret weapon. Together we build solutions that are easy, effective, trustworthy, and enduring.

What you’ll do:

• Be the face of support—and are key to our customer success and happiness.
• Confirm issues are received, recorded and repaired or flagged for the right team in a rapid, efficient manner.
• Build
  - lasting relationships with our customers and deliver experiences unique to our industry.
• Act as a primary support contact to identify and resolve technical issues.
• Facilitate customer communication via phone, chat and email.
• Record & maintain accurate, timely details of issues and activity in a request tracking system.
• Contribute to
  - facing and internal documentation used for
  - support.
• Develop recommendations for product improvement based on support issues and customer feedback.

Skills you have:

• 2 to 3 years of demonstrated ability in a
  - facing product support role.
• Understanding of principal web technologies [DNS, HTTP(s), etc. ].
• Windows OS administration experience [Active Directory].
• Cross-platform OS knowledge [Linux, Mac OS X, Windows].
• Strategic, energetic, concise, patient and
  - centric.
• Follows through. Takes the initiative to own issues until resolution.
• Documents & shares knowledge to improve team performance and customer
  - service.
• Multi-tasks and handles stress with ease.
• Welcomes & adapts to change in a swiftly paced workplace.

Nice to Haves:

• Bachelor’s Degree [Computer Science, Information Systems or related].
• Network security or information assurance background.
• Experience supporting a
  - availability Saa
  S environment.
• Familiar with network infrastructure technologies [Cisco, Citrix, Juniper, VMware, etc. ].
• Previous experience with customer support or helpdesk ticketing tools.
• Back-end web development experience/troubleshooting is a plus.
• Certifications are cool, too!
• Experience in retail or similar
  - facing roles.
• Fluency in Spanish and/or French.

You should apply if you:

• Care about contributing to an amazing work culture and environment.
• Are comfortable with the
  - paced, mercurial nature of a tech startup.
• Are passionate about service & creating
  - term customer relationships.
• Have impeccable communication - both verbal and written.
• Are flexible to potentially work a 4-day workweek including one weekend day.

This job may not be for you if:

• Working for a company in
  - growth, where change is a constant, isn’t something you are ready to embrace.
• If you prefer to work on your own.

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.

And if this role is exciting to you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. We are a proud Equal Opportunity Employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.