Technical Consultant - ServiceNow (IRM - Integrated Risk Management) Lisboa

Technical Consultant - ServiceNow (IRM - Integrated Risk Management)
Lisboa
Lisboa, Lisboa, Portugal

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Technical Consultant - Service
Now (IRM - Integrated Risk Management), Lisboa

Client:

Wrangu

Location:

Lisboa, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Description:

Technical Consultant - Service
Now (IRM - Integrated Risk Management)

What you’ll do as a Technical Consultant

As a Service
Now Technical Consultant at Wrangu, you will provide consulting services and
- on delivery of technical aspects for Service
Now implementations, specialising in Integrated Risk Management (IRM). You will engage with clients to translate business requirements into
- quality, technical solutions. This role will allow you to apply your expertise and contribute to innovative solutions that drive client success.

Day to Day you’ll

• Implement and configure Service
  Now IRM applications, including Risk Management, Policy and Compliance Management, Regulatory Change Management, Audit Management, and Advanced Audit.
• Work closely with clients to understand their business requirements and translate them into technical solutions using Service
  Now’s
  -
  -
  - box functionality.
• Participate in functional design workshops, both onsite and remotely, helping to define design specifications.
• Address technical and configuration questions, communicating complex technical issues and solutions clearly to both technical and
  - technical audiences.
• Ensure alignment with the Service
  Now Now Create methodology and industry best practices throughout implementation.
• Produce technical and
  - facing documentation as needed, ensuring clarity and accuracy.
• Assist with gap analysis and provide advice on options, risks, and impacts on business processes and technical architecture.
• Collaborate with internal teams to ensure project success, providing input into project status reports and assisting with delivery.
• Provide
  - implementation support and assist clients with troubleshooting and resolving issues.

You’ll have…

• 2-3 years of
  - on experience implementing and configuring IRM solution within the Service
  Now platform.
• Service
  Now Certified System Administrator, Service
  Now Certified Application Developer, and Service
  Now Certified Implementation Specialist (or the ability to gain certifications immediately).
• Experience with Service
  Now IRM modules: Risk Management, Policy and Compliance Management, Regulatory Change Management, Audit Management, and Advanced Audit.
• Strong technical skills, including 1-2 years of scripting experience on the Service
  Now platform.
• Proven ability to translate business needs into technical solutions, with strong client engagement skills.
• Excellent verbal, written, and presentation skills, with the ability to communicate effectively with stakeholders at all levels.
• Ability to manage competing priorities in a
  - paced, dynamic environment.
• Experience in Agile delivery and familiarity with Project Management methodologies.
• Ability to create clear, concise documentation for both technical and
  - facing audiences.
• Fluency in English; additional European languages are a plus.
• Willingness to travel up to 50% across the EMEA region and beyond.

Location: Candidates can be based in the UK, Portugal, or the Netherlands, with occasional travel to the UK for workshops required.

Who are we?

We are Wrangu, a rapidly expanding technology and services business in the data privacy, risk, compliance, and security space. Founded in 2016, our client base is made up predominantly of Global 2000 companies. Our team represents our core values of Quality, Leadership, Innovation & Professionalism—what we call QLIP. We're a
- friendly organisation with headquarters in Amsterdam and hubs in London and Portugal.

We take pride in fostering an inclusive work environment for our #Wrangu
Dream
Team. We don't just appreciate diversity—we celebrate it. We offer salaries that reflect market conditions, provide ample opportunities for career development and believe in a healthy
- life balance.

We offer:

• An opportunity to make an impact in a
  - growing company, accelerate your career, and deepen your expertise with the Service
  Now platform in the areas of data privacy, risk, compliance, and security.
• A supportive culture with the necessary training to help you succeed in your role and develop your career.
• A competitive financial package, including a company pension & healthcare (country dependent), a remote working allowance, and an office equipment allowance.
• 25 days of holiday, a day off for your birthday, pet leave, a personal day, study leave, and flexible annual leave options.
• A highly international, entrepreneurial, and agile workplace with minimal bureaucracy.
• A focus on achievements, productivity, effective collaboration, wellbeing, and maintaining a healthy
  - life balance.
• The opportunity to learn from the best in the industry and work on the number one cloud platform, Service
  Now.

Please note that criminal background, financial background, and employment background checks will be carried out during the recruitment process.