Tech Systems/Support Analyst (French), Lisbon Lisboa

Tech Systems/Support Analyst (French), Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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Client:

IQVIA

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

55c130cc6083

Job Views:

68

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

Opportunity to join a growing project in our company based in Oeiras, Lisbon.

RESPONSIBILITIES:

The Contact Center Analyst will support several studies/programs such as Medical information inquiries, supporting pregnancy registries, and collecting
- reported outcomes (PROs) over the phone. The Contact Center Analyst will be the primary contact for patients and HCPs participating in a study. As a Contact Center Analyst, they will facilitate completion of
- specific tasks remotely using the telephone, email, fax, and various portals.

Some of the duties include (but are not limited to):

1. Providing information and
   - up to incoming calls and emails per project direction;
2. Administering informed consent verbally or online;
3. Following up with patients and or HCPs per protocol;
4. Collecting and entering data in the study electronic data capture system (EDC) per protocol;
5. Recognizing and escalating any AE/SAE according to protocol;
6. Resolving any data queries;
7. Maintaining investigator site file as necessary.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Education & experience:

1. College certificate or equivalent experience (12 years of studies);
2. Previous experience in a BPO with technology support or clinical a plus;
3. Knowledge of Pharma industry is a plus;

Mandatory skills:

1. English - Professional proficiency;
2. Native speaker in Italian or Fluent;
3. Windows Operating System;
4. Microsoft Office;

Mandatory Competence:

1. Strong Communication Skills;
2. Customer service experience;
3. Problem-solving skills;
4. Ability to think logically;
5. Ability to work under pressure;
6. Team player;
7. Ability to learn quickly;
8. Empathy;
9. Thorough;
10. Methodical.

If you're not an EU citizen you must have a resident visa or a permanent visa.

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at