Tech Support Specialist Dutch Market (M/F/X) Lisboa

Tech Support Specialist Dutch Market (M/F/X)
Lisboa
Lisboa, Lisboa, Portugal

Passionate about technology? Love helping people? Join our team!

Do you enjoy troubleshooting tech issues and being the
- to person for support? Are you fluent in Dutch and English? If so, this is your chance to work with a leading small appliance brand, providing
- notch technical assistance and customer support!

responsabilidades chave

? offer
- class tech support to customers after sales for various domestic appliance brands;

? assist customers via phone and email, acting as the first point of contact;

? diagnose technical issues using 60 available processes and escalate complex cases when necessary;

? improve customer satisfaction by proactively offering solutions (e. g. , guiding customers through You
Tube tutorials);

? provide product information, follow up on orders, handle minor repairs, and address complaints,

? work with three different software programs during the support process;

competências

fluency in Dutch and English (spoken & written);

preferably, previous experience in a call center;

high school diploma or higher education;

strong
- solving and communication skills;

cross-selling skills are a plus;

principais benefícios

base salary: €1, 100/month;

complexity bonus: €100/month;

performance bonus: Up to €100/month;

meal allowance: €7. 23 per day;

health insurance;

12-month renewable contract;

work schedule: monday to saturday, 08:00 AM – 06:00 PM (Portuguese time);

days off: sunday + 1 rotating day

Location: Lisboa onsite

Ready to make a difference? Apply now, and let's talk!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.