Team Leader (Spanish & English speaking) - On-site Lisboa

Experience the power of a
- changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Team Leader in Madrid (On-site), you will be part of our team of
- changers who are powering the brands of the future.

What you will do in this role

As an Team Leader on our team, you will:

1. Be responsible for the
   -
   - day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
2. Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
3. Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
4. Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
5. Provide subject matter expertise in handling escalated customer calls as needed.
6. Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
7. Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.

Your qualifications

We embrace our
- changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

1. Have a proficient or bilingual level of Spanish and English. Portuguese is a plus!
2. Have an Associate's degree in a related field with two to four years of experience preferred.
3. Have strong communication skills, both written and verbal.
4. Are a highly motivated individual with skills to develop and coach team members to achieve performance expectations.
5. Have the ability to lead a team in
   - tasking, prioritization, and meeting timelines on deliverables.
6. Have the ability to mentor, coach and provide direction to a team of employees.

What’s in it for you

In this role, we offer benefits that help support your unique lifestyle:

1. Full-time 39 hours/week permanent contract: Monday to Thursday, from 09:00 to 18:00, Friday from 09:00 to 17:00.
2. Competitive salary package.
3. Friendly office location in Madrid.
4. Friends hunting (referral) bonus.
5. Full paid training about the company and the project you will be working on.
6. Career development program and specialized courses.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+
- changers around the globe call Concentrix their “employer of choice. ”

Concentrix is an equal opportunity employer.