Team Leader Italian & French Speaker
Description
We are HCLTech, one of the
- growing large tech companies in the world and home to 222, 000+ people across 60 countries, supercharging progress through
- leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you'll thrive in, then you're in the right place. Join us on our journey to advancing the technological world through innovation and creativity. Your Role & Responsibilities
Daily Management of shift
Job allocation to associates
Improving skill level through Self-development or nominating training programs Skill Reverification Tests
Meeting Quality Scores and bringing Innovation and Process Improvement
To consistently meet or exceed all agreed Productivity parameters and SLAs as defined for the process
Set clear objectives, define roles and responsibilities and ensure each team member aligns with the team's vision. Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues actively. Recognize and reward good performance, provide feedback and encourage professional development. Ensure team compliance with company policies and procedures. Support and guide team members to ensure they meet their individual targets and KPIs. Generate reports on team performance and provide regular updates to senior management. Stakeholder management
Prepare PPTs, Excel and other reports for client reviews and meetings
Requirements
Qualifications & Experience
Minimum Requirements
Graduate in any stream
Required Work Experience
Minimum of (3) three years of experience in a leadership or management role. Experience handling complaints. Experience working and managing communications, with multiple
- functional teams/stakeholders. Having worked on SAP or similar CRM application
Skill set Required
Ability to work under pressure and manage multiple tasks simultaneously. Proficient in Microsoft Office (Excel & Power
Point). Knowledge of the industry's best practices and trends for team management. Situational/contextual awareness with the ability to understand the impacts of one's work. Excellent critical and analytical thinking abilities
High attention to detail, and high level of professionalism
Excellent analytical skills and strong
- making skills committed to resolution and compliance
Strong organizational, time and workflow management skills
Strong leadership and organizational skills. Required Language Thresholds
Italian C1 Level
French C1 Level
English B2 Level
Offer
Permanent contract
Competitive salary
Private health and life insurance from day one in the company
Working hours: Monday to Friday
Hybrid Work Module
Meal allowance on card/voucher
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Candidate Privacy Notice: https://www.hcltech.com/candidate-privacy-notice
Conocimientos:Team Management, Leadership, Microsoft Office, Problem-Solving And Interpersonal Abilities
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