System Support Engineer/It Support Specialist Porto

System Support Engineer/It Support Specialist
Porto
Porto, Porto, Portugal

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Job Description:

Job Title:System Support Engineer/IT Support Specialist

Location: Portugal

Work Regime: Remote

Step into a dynamic ecosystem where the future of business is created and lived every day. Be part of it!

At LUZA Group, passion, perseverance, and the drive to excel define our path to success.

Founded in 2006, we are a Portuguese multinational with over 1, 200 talented professionals and a turnover surpassing 30M. With a strong presence in key markets
Portugal, Spain, Morocco, Brazil, Mexico, the United States, and Chinawe deliver innovative solutions in engineering, IT, design, consulting, Industry 4. 0, training, and recruitment. Our people and their talent power everything we do.

This is a moment of growth and opportunity. The future belongs to visionary minds. Will you join us?

Overview / Summary:

We are looking for a
System Support Engineer/IT Support Specialistto join our team!

What we are looking for:

In-depth understanding of Apache Ni
Fi, Splunk and Elastic

1st and 2nd level support: Ability to handle more complex requests independently

Troubleshooting: Ability to quickly identify and resolve technical issues

Customer service: Providing excellent customer support and service quality

Documentation: Accurate documentation of all requests and solutions

Teamwork: Collaborate with technicians and engineers to find solutions

Continuing Education: Willingness to continuously train in the above technologies

Incident management: Management and tracking of incidents and service requests

Escalation processes: Knowledge of escalation routes and procedures

Multi-tasking: ability to manage multiple requests simultaneously

Process improvement: contribution to process optimization and efficient operations

#Visionary
Future - Build the future, join our living ecosystem!