Support Specialist Faro

Support Specialist
Faro
Faro, Faro District, Portugal

Hoko
Cloud is seeking an enthusiastic and motivated individual to join our team as a Product Support Specialist. The ideal candidate will have a Bachelor’s or Master’s degree in relevant fields. No relevant experience is required, but any prior experience in a related role will be highly appreciated. The role is fully remote and offers flexibility in working hours.

Responsibilities:

1. Provide exceptional support to users, addressing their inquiries, concerns, and requests in a timely and professional manner.
2. Thoroughly test our platform, identifying any issues or areas for improvement, and report findings to the appropriate teams.
3. Deliver Tier 1 technical support, troubleshooting and resolving issues, or escalating them to the appropriate teams when necessary.
4. Collaborate with
   - functional teams to enhance product functionality, user experience, and overall customer satisfaction.
5. Document and track support cases, ensuring timely resolution and effective communication with users.
6. Contribute to the creation and maintenance of support documentation, including FAQs, guides, and tutorials.
7. Continuously expand product knowledge and stay updated on industry trends and best practices.

Requirements:

1. Bachelor’s or Master’s degree in relevant fields.
2. Excellent verbal and written communication skills.
3. Strong
   - solving abilities and a
   - centric approach.
4. Ability to work independently and as part of a team in a
   - paced, remote environment.
5. Familiarity with various support tools and platforms (e. g. , ticketing systems, chat support, etc. ).
6. Tech-savvy with a basic understanding of software, hardware, and networking concepts.
7. Flexibility in working hours and adaptability to support users across various time zones.

What We Offer:

1. Competitive salary and benefits package.
2. Opportunities for professional growth and development.
3. Fully remote work environment with flexible working hours.
4. Supportive and collaborative team culture.

To apply, please submit your resume and cover letter to hr@hokocloud.com. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Hoko
Cloud is an equal opportunity employer. We are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected, and supported.