Support Representative - French Speaker Based In Lisbon
col-wide
Job Description:
About Powerdot
Powerdotstarted with the vision thatcharging your car should be as easy as charging your smartphone. And so for that to happen, chargers need to be available where people naturally spend their days. To bring this vision to life and accelerate it as fast as possible, we have recently secured €150M from Antin Infrastructure Partners, one of the world's largest investment funds.
Our Missionis as simple as ambitious -Accelerate Sustainable Mobility. And we do it by investing, installing, and operating EV chargers with an innovative business model akin to an Infra and Tech
- up. So in a nutshell, we help businesses find the right charging solution that fits their customers' needs, and today we've joined forces with more than 1, 200 partners across Portugal, Spain, France, Belgium, Luxembourg, and Poland, where we have more than 2, 200 contracted locations.
Our Values:We are partner obsessedand create bespoke solutions to better serve their customers. We love the challengeof making EV charging simpler, readily available, and integrated with varied retail and service experiences.
Finally, we are all about
- our network, partner businesses, teams' professional development but mostly the EV ecosystem. So that sustainable mobility becomes a reality for all as fast as possible.
At the end of the day we believe that everything we are and all we want to be, is and will be due toour Team, composed by a collective of creative thinkers and doers with backgrounds from Mc
Kinsey, UBS Investment Banking, Oliver Wyman, or Burger King to people responsible for scaling Uber, Glovo, and Lime at their earliest stages. We welcome empowered top performers that apart from sharing our mission and our values, want to bring disruptive ways of thinking and become part of this amazing journey!
Responsabilities:
The CSR will have a key role in supporting our operations in Portugal, Spain, France, Belgium, Luxembourg and Poland. She/He will have the opportunity to work with different markets and have a dynamic
-
- day life characterized by a multiplicity of functions of the greatest importance at the HQ level:
Resolve a high volume of customer contacts through various support channels which may include inbound, outbound calls and emails
Investigate case details to determine the root cause of issues and troubleshooting steps
Monitor our chargers network of chargers to identify issues Investigate case details to determine the root cause of issues
Learn and master multiple applications and resources including contact management systems and knowledge bases
Communicate quickly and effectively to internal and external stakeholders
Triage and escalate urgent issues in order to drive them to resolution
Complete thorough documentation and notation on customer contacts and trends
Provide feedback to management teams regarding processes and trends
The Candidate we are looking for:
Has previous experience in customer support, high proactive and independent entrepreneurial spirit, combined with an enormous capacity of
- solving, decision making and leadership. The Candidate must be used to working in a
- paced and ambitious environment
Is fluent in both oral and written French, English and Portuguesein order to be able to prepare business documents and conduct meetings in these languages. Spanish is a plus.
Has empathy – the candidate has a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
Has strong written and verbal communication skills – the candidate is an effective communicator and listener, and you adapt easily to varied communication methods
Has an interest and enthusiasm in the area of electric mobility and, although not fundamental, experiences in the area or in a related area are highly valued
Is based in Lisbon or willing/looking to relocate to Lisbon. Given the nature of the role, the Candidate must be available to periodically travel across Europe
Get to know our benefits!
Private health insurance
Gym pass membership
Annual offsite - this year it was in Óbidos, don't miss the next one!
Recurrent team building events in our local teams
Last but not least, at Powerdot we strongly believe that the best solutions and the most innovative ideas come from the coexistence of people with different backgrounds that reflect the diverse world we live in. We seek for a culture of diversity and inclusion - a culture where equal opportunities and mutual respect prevail and where everyone has the opportunity to speak up, challenge the status quo and make a difference.
Chez Power Dot, nous oeuvrons à faciliter la transition vers la mobilité électrique en déployant des bornes de recharge pour véhicule électrique sur les trajets quotidiens des utilisateurs: supermarchés, centres commerciaux, restaurants. . . nous pensons qu'il devrait y avoir une borne partout où vous emmène votre voiture.
Power Dot est un opérateur de bornes de recharge pour véhicules électriques qui offre des solutions clé-en-main sans aucun coût ni investissement pour le propriétaire du parking. En plus d'offrir une solution zero OPEX, zero CAPEX, Power Dot reverse une partie des recettes générées par la borne au propriétaire du parking.
Fondé en 2018, Power Dot dispose actuellement de plus de 350 points de charge, opérant au Portugal, en France et en Espagne.
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