Support Engineer Guarda

Support Engineer
Guarda
Guarda, Guarda, Portugal

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people.

Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and
- being of our people.

With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

1. DECSKILL TALENT: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
2. DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
3. DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate
   - term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are searching for a Support Engineer!

Responsibilities:

1. Supporting clients with CI/CD Scanner integrations.
2. Supporting client projects on integrations with Siemens applications.
3. Implementing new CLI applications (Java, Python solutions).
4. Performing fast paced and critical analysis on reported issues.
5. Responding to customer support tickets in a timely and effective manner.
6. Troubleshooting and resolving technical issues, reported by clients.
7. Providing guidance and assistance to clients on the use of Siemens applications.
8. Escalating complex issues to
   - level support teams as needed.
9. Documenting and tracking support activities and resolutions.
10. Identifying and recommending improvements to support processes and workflows.

Requirements:

1. English fluent with advanced writing skills.
2. 5 years working experience with web development technologies (preferably with international teams).
3. Incident management tools (e. g. , Service
   Now).
4. Java skills – demonstrated experience in production environments.
5. Experience developing & maintaining CI/CD pipelines (preferably Git
   Lab CI).
6. AWS Cloud technologies
   - on experience.
7. 2nd line support experience & coordination with 3rd level.
8. Microsoft Excel & Office (strong Excel skills).
9. Experience working with YAML files.
10. Bash, Shell scripting skills/experience.
11. Python (developing and architecture).
12. Log analysis & analytical skills.
13. Experience in creation & updating documentation.
14. Team player, willing to learn and adopt new skills.

If you're interested in this job, please send your CV to ****** with reference "VR/Support
Engineer". Thank You! Decskill is committed to equality and
- discrimination with all our talents.