Support Engineer (m/f) The Hague - Netherlands Porto

Support Engineer (m/f) The Hague - Netherlands
Porto
Porto, Porto District, Portugal

Support Engineer (m/f) The Hague - Netherlands

ID: 8579556

Data: 03-06-2020

Empregador: Findmore Consulting

País da Emprego: Portugal

Distrito: Todo o País

Categoria(s): Informática e Tecnologias

Intervalo salarial: Informação exclusiva Job
Match

Descrição do emprego:

Skills and Experience

1. English communication skills
2. Strong IT Support skills (hardware and software)
3. Good ITIL knowledge required
4. Review current Knowledge creation process
5. Share KM process best practices
6. Diagnose, troubleshoot and solve Hardware and Software issues
7. Ask customers targeted questions to quickly understand the root of the problem
8. Incident and Change management within a special period of time (SLA)
9. Run a diagnosis of the problem on the spot using a diagnostic tool
10. Install Desktop/laptop and printer devices
11. Replace defective parts and equipment if necessary
12. Assemble and install Video Conferencing systems (VICO)
13. Participate in planned changes, updates and moves by arranging equipment and transferring data
14. Provide prompt and communicate accurate feedback to client
15. Ensure all issues are properly logged and up to date in ticketing system
16. Prioritize and manage several open issues at one time
17. Follow up with clients to ensure their IT systems are fully functional after troubleshooting
18. Maintain good relationships with clients

Competências:

Categoria de emprego: Não esp.

Requisitos linguísticos: Não especificado

Tipo de emprego: Não especificado

Remuneração: Não especificado

Grau académico: Não especificado

Anos de experiência: Não especificado

Localização do emprego: Outro, Outro, Outro

Tipo de empresa: Empregador

Data de publicação: 2024-12-21

Informação de contacto: Empresa: Find
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