Support Engineer Europe Lisboa

Support Engineer Europe
Lisboa
Lisboa, Lisboa, Portugal

What would you do?

• Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these.
  
  
• Cooperate and support fellow Support team members in resolving the incidents they require.
  
  
• Ensure compliance with the SLA for the resolution of cases established with clients.
  
  
• Correctly identify the priorities of attention for the cases of Support, taking into account the impact that this generates.
  
  
• Seek to impact your colleagues for the improvement of the Support service.
  
  
• Identify, propose, and lead improvements on the processes and automatisms that are carried out in the Support team.
  
  

Your experience has been shaped by

• + 2 years in Support-related positions.
  
  
• Demonstrated interest in the technical field and development/automation.
  
  
• Ability to influence and build effective working relationships with all levels of the organization.
  
  
• Experience working in agile environments.
  
  

Your Super
Powers

• Advanced Portuguese skills (Must), and
  - advanced English desired.
  
  
• Intermediate SQL level.
  
  
• Remote collaboration capabilities.
  
  
• High skills in communicating complex technical issues to both technical and
  - technical audiences.
  
  
• Problem-solving skills.
  
  
• Knowledge of a programming language is desirable (no development experience required).

What we bring to the table

• Hybrid Work: Work together as a team.
  
  
• Flexible hours: We trust your work and skills.
  
  
• Workstation Paid: BYOD or
  - provided machine. Different options to satisfy your palate.
  
  
• 25 days PTO.