Store Operation Manager - Lisbon Lisboa

Store Operation Manager - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Responsabilità del lavoro

Directly reporting to the Store Manager, the Store Operation manager effectively will support the smooth running of the day to day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers and implementing business driving initiatives.

He/she provides “Manager on Duty” coverage (Assist. Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and SA on the sales floor as needed.

Responsibilities

Stock Management & Logistics

• Supervise, support and organize the team for all incoming and outbound physical and IT merchandise flows (receiving,
  - up of orders, ticketing, transfers and shipments etc. ), including ecommerce shipping to Regional Digital warehouse.
• As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures and best practices by all team members to strengthen loss prevention: in particular, manage the annual BISE (Best In Stock Excellence) certification.
• Organize inventory management (weekly cycle counts and annual inventory).

• In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates).
• Be responsible for staff training on policy & process.

• Supervise all
  - sales requests: monitor client correspondence and follow up with administrative tasks.
• In charge of
  - sales reports.
• Be the right line for the Care Services guidelines.

• Supervise till operations.
• Be responsible for expense control.

• Be the referent – with the Store Operation Manager - for all “back-office” tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census/Cycle Count): ensure staff training, adoption and correct use in the store.
• Realize ad hoc demands concerning equipment / application access in E-services.
• Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc. ).

• Supervise supplies needs (uniform/consumable supplies).
• Maintenance and store upkeep.

Qualifications

This role is best suited to a candidate with a (FRONT) managerial position, ready to work on weekends. We also require him/her to hold the following qualifications and attributes:

• Strong understanding of Customer Service needs and Customer priorities.
• Innovative, proactive and strategic.
• Team-focused with a desire to collaborate effectively.
• Organized, methodical and rigorous.