Store Manager Lisboa

Store Manager
Lisboa
Lisboa, Portugal

Direct message the job poster from FURLA

Responsibilities

• Lead by example and act as a role model.
• Ensure the right level of development to all team members, providing feedback, boosting their motivation and carrying out periodical touch bases.
• Build the best team through talents recruitment and retention, ensuring career development and succession plans with HR support.
• Authorize Staff planning, organize and plan the activities verifying
  -
  - day execution.
• Take all the necessary measures in order to create and maintain a motivated and happy working environment; manage all delicate situations regarding store personnel, according to Company policies and employment laws.
• Regularly organize store meetings and keep the staff informed regarding store performance and sales objectives.
• Assign quantitative and qualitative objectives and ensure they are achieved.
• Deal with staff performance appraisal by analyzing the results and according to Company rules of conduct.
• Ensure that the laws of the Labor Code are applied with the support of the Headquarters.

Client Centric Activities

• Guarantee excellent Client Experience while also monitoring sales activities.
• Impeccable management of the client database including client assignment and reassignment, responsible for promoting brand loyalty according to CRM Company requirements, develops direct marketing actions towards loyal and inactive clients.
• Assist Team Manager or personally manage all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints).
• Ensure the respect of Company procedures regarding sales and after sales processes and also continuously develop knowledge and information about HQ's guidelines.

Operations

• Ensure all stockroom procedures (delivery, handling and management) are rigidly followed.
• Constantly monitor the correct rotation of the products and verify that it is in line with the store’s sales potential with Merchandising/Buying support.
• Supervise stockroom activities by ensuring the proper packaging and handling of products.
• Report all relevant warehouse issues to HQs and work in cooperation with Retail Department to optimize stockroom management.
• Manage inventory activities and be responsible for results.
• Ensure correct operations and compliance in all administrative procedures.
• Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.
• Guarantee store maintenance in order to make the furnishings, machinery, and all store tools as efficient as possible.
• Supervise all relevant maintenance activities; liaise with and utilize support from suppliers or other partners as required.
• Manage cash and payment systems in accordance with Company procedures and policies.

Visual Merchandising

• Ensure that VM reflects strategy and verifies guidelines execution in store.
• Ensure order and cleaning of windows and internal display.
• Liaise with and receive information and requirements from HQs Visual Merchandising; verify and report visual criteria effectiveness in terms of sales; report to Visual Merchandising all relevant information.

Key Requirements

• Significant previous experience in a similar role in a vertically integrated Retail company.
• Business and financial acumen.
• Organizational and management skills.
• Very good understanding and driving of retail performance KPIs.
• Engaging, positive and motivating communication skills.
• Highly flexible approach.
• Problem-solving attitude.
• Fluent in English and in a second foreign language.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Industries

Retail Apparel and Fashion, Retail, and Retail Luxury Goods and Jewelry