Sr. Solutions Consultant I Lisboa

Sr. Solutions Consultant I
Lisboa
Lisboa, Lisboa, Portugal

Pager
Duty empowers teams of all kinds to do the critical work that moves business forward through the Pager
Duty Operations Cloud.

Role Overview:

Pager
Duty is the leading digital operations management platform for businesses. Our Saa
S solution empowers over 15, 000 customers worldwide to improve operational reliability, agility, and visibility across their organizations. With Pager
Duty, teams can quickly identify and resolve issues before they impact public sector customers, enabling them to deliver exceptional digital experiences.

We are seeking a technical and
- focused Senior Solutions Consultant to join our team. The candidate will be responsible for understanding customer business requirements and technical needs and will design and present demonstrations that highlight the strengths of Pager
Duty’s products. They will also provide technical guidance, best practices, and support throughout the
- sales and implementation process to ensure customer success.

As a Solutions Consultant at Pager
Duty, you will sit at the nexus between
- sales, sales and customer success. Whether it is helping understand the customer environments and potential technical landmines or supporting one of our over 750+ native integrations, you are fundamental to helping customers realize and optimize the value of Pager
Duty’s Operations Cloud.

You demonstrate a knowledge of Observability, Dev
Ops, Automation and IT Service Management Tools. You own the technical discovery process, and are capable of handling questions in an RFP, RFI and security questionnaires.

You are an extraordinary partner – to sales, to product, to your customers. You play the part of consultant, technical salesperson and product specialist with a committed dedication to exceptional customer service. You build strong, significant, and compassionate relationships to internal and external partners, no matter their level.

You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to customers with both business and technical backgrounds, from a Dev
Ops engineer to a C Level Executive. You can articulate the business value of our solution.

You have experience selling in the Saa
S world and can articulate the business value of our solution. You are self driven and can work both independently and with a cross functional team. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail.

How You Impact Our Vision: Key Responsibilities

• You are a consultant, technical salesperson and product specialist, with a committed dedication to exceptional customer experience.
• You will design and present demonstrations and run Proof of Values (Po
  V’s) that highlight the strengths and competitive differentiation of Pager
  Duty’s platform.
• You build strong, significant, and compassionate relationships to internal and external partners, no matter their level.
• Assist the technical discovery process and are capable of handling technical questions about the product.
• Help customers design integrations to provide a seamless implementation with their current technology stack.
• Break down complex technical concepts and explain them clearly to partners with both business and technical backgrounds, from a Dev
  Ops engineer to a C Level Executive.
• Deliver product and technical briefings / presentations to potential clients.
• Maintain accurate and
  -
  - date notes and feedback in CRM tools regarding customer input, and current technical state of opportunities for both wins and losses.
• Share and learn best practices and
  - usable assets with other Solution Consultants to enhance the quality and efficiency of the team.

This Role Requires:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 6+ years of
  - sales experience, preferably selling Saa
  S solutions.
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth.
• An extraordinary partner to sales/product teams and to our customers.
• Project management skills and account management experience. You come up to speed quickly, love to learn, have good
  - solving and analytical skills, have a strong working style and impeccable attention to detail.
• The ability to travel to customer sites as necessary (travel expectation roughly 30%).

Preferred Requirements:

• A strong understanding of the Saa
  S world and Cloud technologies.
• Experience of Incident Management, Observability, Dev
  Ops, Automation and Operations Management and/or IT Service Management Tools.
• You know and understand our space (or you’re already a fan of our product!).
• You have experience in enterprise and/or commercial sales.
• Spanish speaker.

Why Join Us:

• Opportunity to make a significant impact in a rapidly growing region.
• Collaborative and inclusive culture that values diversity.
• Competitive compensation package including equity, commission and comprehensive benefits.
• Flexible, hybrid work arrangements.
• Continuous learning opportunities through training, workshops, and conferences.

Pager
Duty is a flexible, hybrid workplace. We embrace and encourage
- person working as an integral part of our culture. Both our employees and external research tells us that
- located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Lisbon office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

Pager
Duty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for
- person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users.
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including
- specific offerings, on our benefits site.

Your package may include:

• Competitive salary.
• Comprehensive benefits package from day one.
• Flexible work arrangements.
• Generous paid vacation time.
• Paid holidays and sick leave.
• Dutonian Wellness Days - scheduled
  - wide paid days off in addition to PTO.
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for
  - pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Hibernation
  Duty - an annual company paid week off when everyone at Pager
  Duty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge.
• Paid volunteer time off - 20 hours per year.
• Company-wide hack weeks.
• Mental wellness programs.

• Eligibility may vary by role, region, and tenure.

About Pager
Duty

Pager
Duty, Inc. (NYSE:PD) is a global leader in digital operations management. The Pager
Duty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the Pager
Duty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust Pager
Duty including Cisco, Cox Automotive, Door
Dash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, Pager
Duty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

Pager
Duty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on Trust
Radius and G2.

Go
-
- scenes on our careers site and @pagerduty on Instagram.

Additional Information

Pager
Duty is committed to creating a diverse environment and is an equal opportunity employer. Pager
Duty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

Pager
Duty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

Pager
Duty uses the E-Verify employment verification program.