Specialist/Trainer Warranty Audits Lisboa

Specialist/Trainer Warranty Audits
Lisboa
Lisboa, Lisboa, Portugal

In partnership with one of our clients, a leading german automotive company, Randstad is recruiting for a Specialist/Trainer Warranty Audits position.

Company Description :

They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector. As part of a global group, they are commited to innovation, operational excellence, and shaping the future of mobility.

Their newly established Global Business Services (GBS) united is dedicated to optimizing and streamlining
-
- end business processes across finance, human resources, sales support, and procurement. With delivery centers spanning multiple locations worldwise, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.

GBS plays a strategic role in the company's
- term success, actively contributing to its growth and development.

By joining them, you will be a part of a
- thinking team that drives impactful change and supports a dynamic operational environment.

responsabilidades chave

In the "Warranty Audit" department, you identify vulnerabilities, risks, and potentials of the warranty process handling within the worldwide Service organization and ensure the quality of our auditors from external service providers through appropriate training and control measures. With this responsible position, you make a significant contribution to a positive customer experience in the context of particularly
- sensitive warranty repairs, you support achieving adequate cost targets and contribute to an
- proof warranty application review at a central interface of customer, service, and product quality.

- Conduct warranty audits at service and service partners independently or as part of a team, either directly on site or remotely

- Implement the most current audit processes both in terms of content and procedural operation and help to further develop these in coordination with audit strategists

- Manage a group of 10 to 15 international warranty auditors form external service providers (main focus)

- Create training measures and training materials for theory and practice

- Develop and implement
- based training plans

- Conduct training and monitor audits

Evaluation, Feedback, and continuous improvement

First point of contact for technical questions and support requirements in daily business

Cooperate with all internal and external interfaces for the selection and operational management of external audit service providers

competências

- Completion of automotive mechanic or automotive mechatronics engineer training, with additional master or technical business management training or a degree in a relevant field

- Proven practical experience in the field of vehicle technology and thorough knowledge of workshop and repair processes

- Experience in training and in content and didactic training design, using innovative and modern learning methods

- Exceptional analytical skills with a keen sense of overall context

- Strong communication skills, able to accurately present complex topics at both operational and management levels with respect for respectful and friendly interaction

- Cultural adaptability for international contexts and fluent English language skills, both written and spoken. Additional foreign language skills are advantageous

- Proficiency in M365 standard software, particularly an expertise in Excel

- Independent, structured, and
- networked work approach

- Readiness to travel (20-25%)

- Exceptional teamwork skills and a preference for working in a dynamic and cooperative environment

principais benefícios

Working in a dynamic environment with vibrant team spirit

Career opportunities within the company

Home office policy of 2 days / week

Additional days off on Dec 24th and 31st

Birthday off

Referral Bonus

Life Insurance

Health Insurance, extended to family members