Specialist GBS Acct & Sales Ops (Polish Speaker), Porto Porto

Specialist GBS Acct & Sales Ops (Polish Speaker), Porto
Porto
Porto, Porto District, Portugal

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Location:

Porto, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

99f06eb44734

Job Views:

42

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

adidas Global Business Services in Porto delivers
- quality services for Account and Sales Operations and Invoice to Cash, Accounts Payable, Retail Accounting,
- commerce Accounting and other Finance processes and HR Services for adidas companies located in Europe and the Americas. You'll be part of an Account and Sales Operations (ASO) team, responsible for supporting the business to achieve sales and market strategy objectives. You will ensure a reliable, adequate and competitive B2B customer service level for all assigned wholesale customers of the channel.

KEY RESPONSIBILITIES

1. Support communication with customers via all relevant communication channels (e-mail, tickets, phone) providing information related to orders and articles and compiling various
   - related analyses at the request of customers or sales.
2. Perform Orderbook management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.
3. Work in close cooperation with internal and external departments when dealing with backlogs, scheduled deliveries, cancellations, launches,
   - pack promotions, procurement, returns, claims, and complaints.
4. Monitor
   - blocked orders and coordinate credit limit increases (credit requests) with Finance and Sales.
5. Stand in for and support colleagues working in the team and other groups within Account Operations.

KNOWLEDGE, SKILLS, AND ABILITIES

1. University degree or equivalent experience.
2. Ideally 2-3 years of relevant experience in B2B/Wholesale support.
3. Fluency in Polish and English (written and spoken).
4. Business fluency in English and great external stakeholder communication.
5. Solid knowledge of Excel - VLOOKUP’s and Pivot Tables.
6. Ideally, knowledge in SAP and Assist (Salesforce).
7. Candidates must be located in Portugal and already eligible to take on full employment. Only applications with an English CV will be considered.