Spanish or German Team Manager - Lisboa

Spanish or German Team Manager
Lisboa
Lisboa, Lisboa, Portugal

Come and work with us.

We are looking for a talented and accomplished English Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

Our client is the leading destination for
- form mobile video, with the mission to inspire creativity and bring joy.

As a Team Manager in this project, your daily responsibilities will include:

Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team,
Continually review and monitor the work performance of all Advisors against agreed KPIs, instigating appropriate corrective action, using performance management tools, for corrective measures.
Undertake formal monthly and quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs.
Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
Facilitate a culture of open and honest 2-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices.
Maintain an environment that supports the spirit of teamwork, where Advisors are committed, loyal, and take pride in working for the company; ensure actions from employee satisfaction surveys are implemented and continuously reviewed.
Root Cause Analysis and Corresponding Action Plans

To succeed in the role, you will need to have :

Native or Proficient level of English (mandatory)
Advanced level of Spanish or German (mandatory)
Minimum of 6 months of call center experience preferably as a Team Manager or product specialist
Evidence of effective interpersonal, coaching, and leadership skills
Excellent telephone, keyboard, verbal, and written communication skills
Good numeric and verbal reasoning skills
Effective time management
Ability to organize and prioritize, set priorities and
- task
Must hold EU citizenship or a valid work permit for Portugal
Be a local candidate or willing to relocate to Lisbon, Portugal
Availability to work from our site in Sete Rios Lisbon (mandatory)
Availability to work schedules between 9 AM - 9 PM (mandatory)

Knowledge/abilities :

People-oriented
Experience with policy work
Early adopters of technology
Dependable, reliable, and able to perform duties with minimum supervision
Ability to interact positively with staff at all levels
Knowledge of Foundever policies, procedures, products, and services
Computer literate – Able to effectively use Office Suite of Tools (Microsoft and Others)

Benefits.