Spanish + Portuguese Advisor - Lisbon - () Lisboa

Spanish + Portuguese Advisor - Lisbon - ()
Lisboa
Lisboa, Lisboa, Portugal

Empresas: Foundever

Are you Spanish native or fluent with good Portuguese communication skills? Looking to make your career in a multicultural environment in sunny and happy city of Lisbon? So we have the perfect opportunity for you! Your future project: join our Spanish + Portuguese Customer Support team. Our client is a global leader in beauty and cosmetics, known for its innovative products and commitment to sustainability. As a customer service representative in this project, your daily responsibilities will include: * Provide customer support (B2B), processing of inquiries regarding the product catalog (luxury products) within the specified, defined guidelines/goals * Providing information on the delivery status of orders * Entering and accepting orders (mail, Excel, SAP) * Processing complaints * Maintaining the accuracy and security of customer information in the database * Forwarding
- standardized problem cases to other functionaries * Documenting any queries in the system * Researching information and resolving issues using available resources Benefits. * Competitive wages * Paid professional training * Employee discounts * Private healthcare & dental insurance (after six months of employment) * Growth opportunities through various development programs * Fun and engaging
- wide initiatives, including our Ever
Better wellness program * Job stability * Life-long skills and experience * Excellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. ? Apply today!

Requisitos : To succeed in the role, you will need to have: * Native or proficient level of Spanish (at least C1) * Intermediate level of Portuguese (B1) * High level of verbal and written communication skills * Background in customer experience within the Spanish market is required. Familiarity with local practices and regulations is essential for this role * Motivated, empathetic and enthusiastic personality * High level of counselling skills * Strong
- orientation and high service orientation * Very good skills and experience in the area of business customer service (desirable) * PC/Outlook/Internet skills * SAP knowledge is an advantage * Pro-activity, as well as the ability to organize and plan oneself * Ability to prioritize and make decisions * Stress resistance, flexibility and resilience * Quick comprehension and the ability to implement newly learnt skills quickly * Must hold EU citizenship or valid work permit for Portugal * Be a local candidate or willing to relocate to Lisbon, Portugal (On-site work)