Sourcing Application Service Delivery Manager Lisboa

Sourcing Application Service Delivery Manager
Lisboa
Lisboa, Portugal

Sourcing Application Service Delivery Manager

Lisboa, Portugal

Our client pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and advanced solutions in aerospace, defense, and connected services. In commercial aircraft, our client offers modern and efficient airliners and associated services. They are also a European leader in defense and security and one of the world's leading space businesses. In helicopters, they provide the most efficient civil and military rotorcraft solutions and services worldwide.

Key Responsibilities:

1. Be responsible for Product availability and reliability;
2. Focus on added value and efficiency of the Product;
3. Contribute to the strict respect of Time, Cost, and Quality of Product delivery including associated services;
4. Manage the definition of Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs);
5. Negotiate contracts with various business domains or customers in alignment with the IT Product Manager;
6. Ensure continuous improvement of the services and integrate new Service opportunities.

Minimum Requirements:

1. Degree in IT, Engineering, or Management;
2. +1 year of experience in service delivery, service level management, solution performance, database management, product/service planning, component integration, solution deployment, testing, user & change support, incident & problem management;
3. Experience in development languages: C#, Java, Java
   Script;
4. Experience in database management and data extraction: SQL;
5. Knowledge of SAP Ariba, Service
   Now & Splunk software is a plus;
6. Full mastery of Google Suite;
7. Strong
   - oriented attitude focused on understanding Customer Expectations & Needs;
8. Deliverable-driven, able to work with short deadlines;
9. Good analytical skills with the ability to switch from big picture to detailed view, and to give meaning to complex facts and figures;
10. Ethics and compliance adherence is a must, with a clear understanding of rules around data confidentiality (e. g. , Procurement process, General Data Protection Regulation (GDPR), etc. );
11. Good communication and presentation skills with the ability to create trustful relationships quickly in a remote work context and maintain a broad network within the Digital and Procurement functions;
12. Fluency in English is a must, knowledge of French is a plus.

What We Offer:

1. The chance to work in a multicultural environment;
2. A hybrid working model, allowing you to combine onsite and offsite work;
3. A modern office at Parque das Nações, well connected to public transportation;
4. An intense and exciting onboarding experience;
5. Work in a balanced environment with many benefits to its employees, ensuring a respectable
   - life balance.