Solutions Engineer Porto

Solutions Engineer
Porto
Porto, Porto District, Portugal

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a
- energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

We're seeking a Solutions Engineer to join our team and serve as a technical bridge between our platform and our clients, so that small businesses can easily integrate with our ECommerce solutions and get set up for success fast. This
- level position focuses on ensuring successful customer integrations and providing expert technical guidance throughout the customer journey. Your mission is to make integration with Teya such a great experience that we earn their confidence and loyalty before they even start transacting, and to drive any changes needed to make sure that experience keeps getting better and easier over time.

Key Responsibilities

• Partner with clients to understand their technical requirements and guide them through successful platform integration
  
  
• Provide technical consultation and troubleshooting support for API implementations
  
  
• Create and maintain technical documentation, integration guides, and training materials
  
  
• Analyze customer integration issues and collaborate with internal teams to resolve complex problems
  
  
• Conduct technical discovery sessions and solution design workshops with customers and partners
  
  
• Monitor and optimize customer implementations to ensure best practices are followed
  
  
• Act as a technical escalation point for complex customer queries
  
  
• Contribute to the improvement of integration processes and developer experience
  
  
  
  

Required Qualifications

• 3-5 years of experience in a technical
  - facing role
  
  
• Strong understanding of REST APIs, web services, and integration patterns
  
  
• Experience reading and understanding code in common programming languages (e. g. , Python, Java, Java
  Script)
  
  
• Solid knowledge of payment processing systems and ecommerce platforms
  
  
• Excellent
  - solving and analytical skills
  
  
• Strong communication skills with ability to explain technical concepts to various audiences
  
  
• Experience with technical documentation and content creation
  
  

Preferred Qualifications

• Previous experience in fintech, payments, or ecommerce industries
  
  
• Familiarity with modern ecommerce platforms (e. g. , Shopify, Woo
  Commerce, Magento)
  
  
• Understanding of payment security standards and compliance (PCI DSS)
  
  
• Experience with webhook implementations and API authentication methods
  
  
• Knowledge of SQL for basic data analysis
  
  
• Background in
  - sales engineering or technical consulting
  
  
  
  

The Perks

• We trust you, so we offer flexible working hours, as long it suits both you and your team;
  
  
• Health Insurance;
  
  
• Meal Allowance;
  
  
• 25 days of Annual leave (+ Bank holidays);
  
  
• Public Transportation Card;
  
  
• Frequent team events & activities in the office and outside;
  
  
• Office snacks every day;
  
  
• Friendly, comfortable and informal office environment.