Solutions Design Lead Sintra

Solutions Design Lead
Sintra
Sintra, Lisboa, Portugal

Summary

Ensure the selection and deployment of innovative solutions (both digital and
- digital beyond the pill solutions) with the aim to address/solve specific pain points in the patient & customer journey. The ultimate goal is to accelerate time to treatment and ensure a better customer experience. Select and customize solutions from the solution portfolio that meet the needs of the customer, aligned with our strategy.

About The Role

Major Accountabilities

1. Support Patient/Customer Journey mapping, pain points identification and prioritization.
2. Support Commercial and Marketing teams, identifying possible solutions based on customer needs and feedback, facilitating processes from a practical field perspective and aiming successful implementation.
3. Support the design and development of Solutions.
4. Select the most appropriate solution from the solution portfolio, based on needs identified by the customer and marketing teams, the product life cycle (pre-launch, launch,
   - even, peak sales, and maturity) and patient journey phase (diagnostic - treatment - adherence), and customer feedback.
5. Customize solutions to suit the needs of Novartis and customer base.
6. Support the Digital Medicines strategy by implementing digital solutions.
7. Continuous interaction with multiple stakeholders; internally (Business Areas, market access, HEOR, public affairs, medical, digital, legal and compliance, procurement & purchasing, finance) and externally (customers, vendors, etc).
8. Interact with external vendors, identifying project/ solution needs and supporting during the deployment stage.
9. Partners with customers to collect information and gather insights to support solution design.
10. Provide input into development of KPIs, especially as it relates to feasibility of measurement and optimal collection frequency.
11. Monitor solutions implementation, implement corrective measures and measure impact, providing timely feedback to respective stakeholders.
12. Interact with others in a positive and constructive way, being open to diversity and aligned with corporate guidelines, in order to guarantee Novartis has a working environment free from all forms of discrimination and harassment as well as contributing to a positive and inclusive working environment.
13. Work within Integrity and Compliance policies and ensure those around him/her do the same, complying with job Excellence Standards to contribute to the alignment with Novartis Global procedures and objectives.

Additional Specifications

Key Performance Indicators (KPIs)

1. Brand Sales
2. Patient Journey Optimization: 2x
   Faster, 2x
   More and 2x
   Longer
3. Customer experience: NPS

Ideal Background

1. University degree preferably in economics, business and administration,
   - sciences or Digital Marketing.

Education & Qualifications

1. University degree in Business and Administration, Economics or Scientific.
2. Experience in service design/lean methodologies being a plus.
3. Advance degree in Life science and/or MBA as a plus.

Languages

1. Local language
2. Fluent in English.

Experiences And Requirements

1. Experience in marketing, customer experience, lean consultancy, digital and data.
2. Track record of highly successful delivery and positive performance results.
3. Reliable
   - starter, proactive, initiator, change agent.
4. Demonstrable leadership skills and experience engaging with and introducing innovation into HCS.
5. In depth knowledge of customer/marketplace and key dynamics.
6. He/she must be comfortable working as the first employee in this new organization; in other words, a
   - on, roll up the sleeves approach will be essential.
7. Travel as required.
8. While entrepreneurial, ability to maintain the highest degree of integrity, represent the company’s high ethics, moral behavior, and professionalism.
9. The highest ethics and moral standards; unquestioned integrity needed for the complexity of this role.
10. International mobility preferable.
11. Cross-functional experience.

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