Solutions Consultant I Lisboa

Solutions Consultant I
Lisboa
Lisboa, Lisboa, Portugal

Pager
Duty empowers teams of all kinds to do the critical work that moves business forward through the Pager
Duty Operations Cloud.

We are on the search for a Solutions Consultant to join our
- growth company. Our Solutions Consultants will sit at the nexus between
- sales, sales and customer experience/customer success.

As part of our EMEA team, this role will be one of our first Solution Consultants in this region, so you will be part of a small team that is effectively a startup within a startup. We need someone who will partner with our sales leadership and reps to build something special that further accelerates our amazing growth.

Are you a problem solver? Do you actively identify the potential roadblocks and provide thoughtful solutions? Are you excellent at running technical discovery processes and can clearly articulate how Pager
Duty can positively impact an organization’s digital operations?

Do you understand how to make Pager
Duty relevant to each customer, commercial or enterprise? Then this is the right role for you!

Responsibilities

• You are an extraordinary partner – to sales/product team and to your customers. You play the part of a consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer experience. You build strong, significant, and compassionate relationships to internal and external partners, no matter their level.
• You’ve got technical chops. You demonstrate knowledge of IT monitoring tools or IT Operations, can do basic scripting (Java, PHP, Ruby, Perl) and have a fundamental knowledge of Linux. You will run the technical discovery process and are capable of handling questions in an RFP, RFI and security questionnaires. You help customers design integrations to provide a seamless implementation with their current technology stack.
• You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a Dev
  Ops engineer up to a C Level Executive. You have experience selling in the Saa
  S world and can articulate the business value of our solution.
• You are excellent at
  - tasking, are
  - driven, and can work both independently and with a
  - functional team. You have project management skills and account management experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail.

Basic Qualifications

• You have 3-5 years of
  - sales experience
• You have a bachelors degree or higher, preferably in a technical field
• You have the ability to do basic scripting (Java, PHP, Ruby, Perl) and fundamental knowledge of Linux
• You have experience selling Saa
  S in a fierce environment
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
• Ability to travel to customer sites as necessary

Preferred Qualifications

• Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, Service
  Now and Zabbix
• You know and understand our space (or you’re already a fan of our product!)
• Experienced in enterprise and commercial sales

What we offer

• Comprehensive benefits package from day one
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled
  - wide paid days off in addition to PTO
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for
  - pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Hibernation
  Duty - an annual company paid week off when everyone at Pager
  Duty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About Pager
Duty

Pager
Duty, Inc. (NYSE:PD) is a global leader in digital operations management. The Pager
Duty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the Pager
Duty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust.

Additional Information

Pager
Duty is committed to creating a diverse environment and is an equal opportunity employer. Pager
Duty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.