Solutions Architect I / ServiceNow Solution Leça do Balio

Solutions Architect I / ServiceNow Solution
Porto
Leça do Balio, Porto, Portugal

We have an exciting opportunity for you to join our team as a Solutions Architect I / Service
Now Solution.

Join us as a Service
Now Solution Architect at Fed
Ex, where you'll be an influential part of evolving our architecture landscape, driving simplification and automation across key technology elements.

You will play an exciting role in making architecture simpler for your peers across our Enterprise enabling them to support the business in driving innovation and excellence.

Collaborating with our stakeholders and business partners, the Service
Now Solution Architect will play a crucial role in designing, implementing, optimizing, and driving consistency across the Fed
Ex Enterprise.

Responsibilities include but are not limited to:

Consulting:

• Understanding client needs: Analyze business processes, pain points, and desired outcomes to recommend suitable Service
  Now solutions.
• Solution design: Craft technical blueprints for Service
  Now implementations, considering existing infrastructure, scalability, and integrations.
• Proof of concepts (POCs): Develop and demonstrate working prototypes to showcase the value proposition of the solution.
• Estimating & quoting: Prepare proposals with detailed resource estimates and implementation timelines.

Implementation & Delivery:

• Leading technical teams: Guide developers, administrators, and other stakeholders throughout the implementation process.
• Configuration & customization: Configure Service
  Now modules and workflows to align with specific business requirements.
• Integration with existing systems: Ensure seamless integration between Service
  Now and other enterprise applications.
• Testing & validation: Conduct thorough testing to ensure the solution functions as designed and meets performance benchmarks.

Post-Implementation & Support:

• Knowledge transfer: Train
  - users and support teams on new Service
  Now development.
• Performance optimization: Continuously monitor performance and suggest improvements for efficiency and scalability.
• Change management: Facilitate smooth adoption of the new system and address stakeholder concerns.
• Staying updated: Continuously learn about new Service
  Now features, best practices, and industry trends.

The Person:

Degree educated or with relevant experience, you will have a broad range of knowledge of the Service
Now product set and a minimum of 5 years of experience in a Service
Now Solution Architect role within a similar size organization.

Along with your experience, you will also have the relevant certification for this role:

• Service
  Now certified Technical Architect (CTA)
• Service
  Now Expert or Professional Application Developer
• Java
  Script developer within a Service
  Now environment

You will have exposure to at least 3 of the following Service
Now products: HR Service Delivery Pro, Customer Service Management, IT Service Management Pro, IT Asset Management, Security Operations, App Engine Studio, Automation Hub, IT Operations Management.

Other Required skills:

• Understanding and experience of working in a SAFe Agile environment.
• Good oral and written command of English.
• Strong understanding of the Service
  Now platform and its functionalities.
• Excellent communication and presentation skills.
• Project management and
  - solving expertise.
• Business acumen and ability to translate business needs into technical solutions.
• Adaptability and willingness to learn new technologies.

What do we offer:

• Attractive compensation package
• Training to get you started and
  -
  - job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for Fed
  Ex positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee
  - rate shipping
• Great career opportunities

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join Fed
Ex.

#LI-Hybrid

Fed
Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.