Social Impact Specialist Lisboa

Social Impact Specialist
Lisboa
Lisboa, Lisboa, Portugal

As a Social Impact Specialist at Zendesk, you will be instrumental in driving our mission to create meaningful change through social impact and sustainability initiatives. You’ll develop compelling narratives, impactful content, and programs that amplify Zendesk’s leadership in this space. Working closely with internal and external stakeholders, you’ll help ensure that Zendesk’s social impact and sustainability efforts are
- integrated into our broader goals and resonate with employees, customers, and communities alike.

Zendesk is reshaping the future of customer and employee experience through AI-powered service, and our Communications and Social Impact team plays a vital role in this transformation. Our team ensures that Zendesk’s external reputation is strong, while internally, employees are connected to our goals and motivated to deliver excellence. By joining this team, you’ll have the chance to drive employee engagement and make a direct impact on how Zendesk’s workforce supports our ambitious vision for the future.

What you’ll do

1. Support the creation of impactful content and storytelling to amplify Zendesk’s social impact and sustainability initiatives, including newsroom articles, blogs, videos, and social media.
2. Assist in developing
   - facing materials such as pitch decks, customer letters, and sustainability messaging to ensure alignment with Zendesk’s strategy.
3. Collaborate on the execution of social impact programs, including global volunteering weeks, giving campaigns, and key events like Relate.
4. Track and analyze program performance, providing insights to improve the effectiveness of social impact and sustainability initiatives.
5. Help manage and refine Zendesk’s sustainability resources, including the Global Impact Report and digital assets like the Sustainability Landing Page.
6. Contribute to the development of thought leadership around Tech for Nonprofits and social impact strategies, ensuring Zendesk’s leadership is recognized in this space.
7. Work with
   - functional teams including Sales, Marketing, and Legal to align on messaging and content creation for social impact and sustainability communications.
8. Collaborate with the broader Communications and Social Impact team to ensure consistent messaging and integration across internal and external channels.
9. Grow your expertise by exploring opportunities to rotate across Public Relations, Analyst Relations, Internal Communications, and Social Impact, contributing to Zendesk’s communications practice.

You have:

1. 2+ years of experience in social impact, sustainability communications, or related fields.
2. Strong writing and storytelling skills, with experience creating content across formats such as blogs, videos, and social media.
3. Proven ability to manage multiple projects in a
   - paced environment.
4. Data-driven mindset, with experience tracking and analyzing program effectiveness.
5. Collaborative and
   - oriented approach, with interest in
   - functional communication roles.
6. Passion for social impact and sustainability, with an eagerness to learn and contribute to Zendesk’s mission.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific
- office schedule is to be determined by the hiring manager.

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

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