Site Reliability Engineering (Senior) (Remote)
What’s Promptly in a nutshell
Promptly is building the first
- centered global evidence network, offering real world data sharing and monetization capabilities. Together with a selected network of Partners, we generate new knowledge from harmonized datasets, augmented with the collection of longitudinal
- reported data and
- generated digital biomarkers within a secure and
- preserving environment. We deliver valuable insights to leading health systems, payers and
- science companies across multiple therapeutic areas, including cardiometabolic, oncology, and immunology. Operating in 10 countries, we promote better healthcare at lower costs for thousands of new patients every day through the use of Real World Evidence.
We answer the question – is this patient treatment the best it could possibly be?
What’s our purpose
We exist to empower every patient and every health organization on the planet with evidence on the outcomes of care!
Why do we get up in the morning? Well, most healthcare professionals have chosen to work in healthcare driven by their desire to make a difference in patients’ lives. And so have we! We have chosen to follow this calling by addressing the biggest problem in healthcare: the lack of
- world evidence on the outcomes of care.
For us, society denying patients better care due to lack of access to data is unethical, in a world where technology improves so many aspects of our world. Making the right evidence available to healthcare organizations to help prevent one lost life, one care complication, one failed treatment is the moral obligation that big tech companies have – it’s our Hippocratic Oath.
At Promptly, everything we do is driven by our core purpose: to promote better healthcare at lower costs for patients every day, by making health outcomes available.
The Momentum
We are scaling fast and (certainly not) breaking things, backed by renowned VC investors. In the next two years, we will enter new markets in Europe and Latin America, reaching out to new patients with multiple healthcare needs, whom we will help live their lives to their fullest potential. Exciting stuff!
What you’ll be expected to do
- Design, implement, and maintain highly available and scalable infrastructure using Terraform.
- Build and maintain robust monitoring and alerting systems using tools like Prometheus, Grafana, and Alertmanager.
- Manage and optimize our Kubernetes clusters, ensuring reliability, performance, and security.
- Implement best practices for CI/CD pipelines, automating deployments and minimizing downtime.
- Work closely with the engineering and product teams to ensure seamless integration of new services and technologies.
- Troubleshoot and resolve
- related issues, ensuring high availability and reliability. - Enforce security and compliance best practices across the infrastructure.
- Lead initiatives to improve the observability, reliability, and performance of our systems.
- Collaborate with a team of talented engineers to drive the Dev
Ops culture within the organization. - Stay up to date with the latest industry trends and emerging technologies to continuously improve our infrastructure.
Qualifications and work experience
- Proven experience as a Site Reliability Engineer, Dev
Ops Engineer, or similar role. - Strong expertise in Terraform for infrastructure as code (Ia
C). - Hands-on experience with monitoring and alerting tools such as Prometheus and Grafana.
- Deep understanding of Kubernetes (K8s) and container orchestration.
- Solid experience with cloud platforms, particularly AWS.
- Proficiency in scripting and automation using Python, Bash, or similar languages.
- Experience with CI/CD tools like Github, Git
Lab CI, or similar. - Strong understanding of network and security best practices.
- Ability to design and implement highly available and
- tolerant systems. - Excellent
- solving and troubleshooting skills. - Strong communication skills and ability to collaborate with
- functional teams.
Personality and behavioral traits
You are a bright
- starter with relentless energy and positivity, and passionate about being part of a nascent and
- driven project in healthcare. You have the ability to influence through persuasion, negotiation, and consensus building and the flexibility to manage differences of opinion within the team. You are a good communicator, and you are excellent at establishing contacts and building relationships. You privilege an analytical approach and an ability to identify the strategic dimension of the issues.
- starter with relentless energy and positivity, and passionate about being part of a nascent and
- driven project in healthcare. You have the ability to influence through persuasion, negotiation, and consensus building and the flexibility to manage differences of opinion within the team. You are a good communicator, and you are excellent at establishing contacts and building relationships. You privilege an analytical approach and an ability to identify the strategic dimension of the issues.
You are ambitious, enjoy taking ownership and are constantly working to improve your skills, and you’re not afraid to constructively challenge. You are willing to hustle to get things done in a
- paced environment.
- paced environment.
Position
- Remote-first
- Full time
What we offer
- Ownership, defining your own career pathway
- A unique growth opportunity, being one of the firsts on a
- growing team that will make healthcare better and have a significant impact in people’s lives - Fantastic working environment, with a young and enthusiastic, and talented 30+ team coming from highly reputed players from Healthcare to Unicorn Startups, and leading Multinational
- Financial benefits
- Competitive salary
- Annual bonus
- Equity compensation via our ESOP (open to ALL team members of our team)
- Private health insurance
- Allowance for
- office equipment
- Non-financial benefits
- Equal opportunity and inclusive environment
- Flexible work schedule
- Flexible vacation policy
- Corporate events (all-hands; retreats;. . . )
What is the recruiting process like
- There is a first interview with your future manager and/or seasoned team members to get to know you and to give you an overview of Promptly and of the job you are applying to.
- Afterwards, you will undergo a technical assessment stage in which you will work on a test task or solve a business case. Depending on the position, it might be sent before the interview.
- In some exceptional cases, a third interview might take place. Don’t worry if this happens. It’s because we have a good opinion on you, but there might be something we still need to get clear.
- Finally, you will get your offer and hopefully you’ll accept it!
- Also, we would like to notify you that during the final phases of the interview process, we may perform reference checks to validate the information provided in your application, resume, and discussed during the interview.
Our Culture & Values
Empathy
If there is 1 rule at Promptly, this is the one – before making any judgement, put yourself in the shoes of another.
Empathy is the courage to choose to actively understand what the experience of another person could have felt like, without necessarily have experienced it ourselves.
Empathy is not a
- day journey, it is a mindset that must be continuously developed – it is an everyday choice to fight for kindness and, by doing so, to help change people, organizations, and society for the better.
- day journey, it is a mindset that must be continuously developed – it is an everyday choice to fight for kindness and, by doing so, to help change people, organizations, and society for the better.
If you embrace this mindset, you are a true leader @ Promptly, you are a true leader in our society.
Ownership
At Promptly, we don’t foster fixed hierarchies or
- down decision making. If you want to hit the ground running in our team, do not wait for someone to “tell you what to do”.
- down decision making. If you want to hit the ground running in our team, do not wait for someone to “tell you what to do”.
Acting like an owner means that you should align with our core purpose and find the best way to deliver on it, every day.
Starting a new project, analyzing new data, reaching out to a new client, there is no area of the company you cannot have an impact in, because there is no such thing as “someone else’s problem”.
Responsibility
Working to improve healthcare is a great responsibility and what inspires us to not settle for less.
You have the responsibility to be a leader within our company. A leader is not a title. A leader is someone who delivers on our core purpose and inspires others to follow our cultural values. It is a “great power, and a great responsibility”.
Leadership comes with the awareness of one’s own strengths and weaknesses and the responsibility to use these to deliver on what you promised. It comes with the responsibility to understand the context, ask for help when needed (teamwork), and be accountable for the quality of what we produce (excellence).
Teamwork
Our team is our greatest asset, and we are fortunate to attract great people. We go the extra mile to find the best person for every role – making our team diverse in backgrounds, personal experiences, skills and knowledge.
If you are not contributing – or worse, actively destroying – teamwork, you are derailing us from our core purpose and ultimately hurting patient care.
Excellence
At Promptly, we’re recognized by society as thought leaders, contributing to research and evidence generation through technology and data science.
We put on ourselves a very high pressure to keep delivering on this role to our customers, patients and society.
Excelling at our work is a continuous process of improvement, it is not an end state. We're committed to continuous learning and
- development. so, if you have just finalized delivering a great work, rest, enjoy and go improve your work further.
- development. so, if you have just finalized delivering a great work, rest, enjoy and go improve your work further.
Data Privacy
Your personal data will be processed for the purposes of managing Promptly’s recruitment related activities which includes setting up and conducting interviews and tests for applicants, assess and review such candidates and similar activities needed in the recruitment and hiring process. Your personal data will be shared with Proef, a provider engaged by Promptly to help us manage our recruitment and hiring process. For more information about how Promptly processes personal data and information about your rights etc. , please see Promptly’s/ Proef’s Privacy Policy (link to: Policy for management of application (proef.com)).
By submitting your application, you consent to Promptly/ Proef processing your personal data for recruitment purposes and to store such personal data for up to 12 months, unless we receive a request of erasure of the data from you to protecaodedados@proef.com, in case Promptly would like to contact you regarding future job openings.
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